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Welcome to RRU!
As a student there is a lot to learn, but we are all here to help you succeed.
This page is designed to help you understand the different accounts you will use in your role and to assist you in accessing all the RRU services available to you. As always, if you have any questions you can contact Computer Services using the contact information at the bottom of this page
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(Must read!) RRU Computer Account
You have one RRU account, but it can appear as multiple accounts due to the different formats required to log in to different services.
There are different stages of the application process, and each stage will provide you with additional access or remove some access.
For domestic students, when you apply you create the passphrase and then we send you a computer account username. The username will work on the PCS Student Portal and the MyAdmin site.
For International students, you create your MyAdmin account, and this is the ONLY place you can currently log in unless you register for a separate PCS computer account.
Once a domestic or international student is officially “Registered” for a Credit program, you get an email address and your computer account now works across all systems.
2 weeks after your scheduled convocation, your account account is closed, and you only have access to the PCS Student Portal.
MyAdmin vs SAM (Academic Account) vs UPN vs Email address
MyAdmin Account - This account is completely separate. You will always be able to log into this account with your personal email address and whatever passphrase you setup when you applied. This account never expires.
You can find the MyAdmin Site at https://myadmin.royalroads.ca/
You can pay bills, order transcripts, view grades, order a bus pass, upload documents, manage your email forwarding and update your personal email address
Active as soon as you apply
SAM (also called the Academic Account - Looks like d4brown) - this is the username consisting of your preferred name + last name (and possibly a number) - Used on sites like:
Professional & Continuing Studies Moodle once registered for a Professional and Continuing Studies (PCS) course
Under Graduate and Graduate Studies Moodle one registered for a Credit program
RRU Library once registered for a Credit program
UPN (or User Principal Name - Look like d4brown@royalroads.ca) - this is your SAM account + @royalroads.ca. This makes the UPN look like an email address, but it is not used in this way. It is the SAME password as the SAM account above. It is used to log into sites like:
Anything relate to Microsoft like Sharepoint sites and RRU email once registred for a Credit program
On campus RRU wifi
Email Address (looks like Douglas.4Brown@royalroads.ca) - This is your full name (and possibly a number). With very few exceptions, you rarely ever really use this email address to log in.
How will I know which username format to use?
In most cases we try to given an example on the username you should be using however the simple rules is, if the site is a Microsoft managed site with a login that looks like this, you should be using your UPN.
All others use your SAM unless otherwise directed.
Your initial passphrase
You created your account passphrase when you applied. It would have been 12-15 characters minimum and we would have suggested you used a “phrase”.
How can I reset my passphrase?
If you cannot remember your passphrase is, you can reset your passphrase on our web site here.
You MUST know your student ID number. If you don't know your student ID number, you will need to contact the registrar's office at 1-800-788-8028 x4862. The student number is also on all receipts your received from Royal Roads.
Access your RRU Email
All RRU official correspondence is sent to your RRU email account. There are a few ways to access your RRU email account. (a couple methods require a mobile device)
Email forwarding (default) - All RRU email is forwarded directly to your personal email account. There is no copy anywhere else so there is no need to access your RRU webmail. You can manage your forwarding on the MyAdmin site. If you want to turn forwarding off, please make sure you can log into Webmail first (addressed below).
Mobile device - You can setup your email account on a mobile device using the default mail application or using your own email software. You can find instructions to setup this account here. (Forwarding must be turned off to get email on your mobile device)
Webmail access - In order to access this webmail account you must first setup MFA. Once you have MFA setup, you can now log into RRU Webmail
Additional Resources
Library Access
Library access is only granted when you are within 60 days from the course start date. You use your SAM account to log in.
Please see this page for additional info on Library access.
Office 365
We offer you a version of Office 365 for home use. This license is subscription based and only works while you have an active account at RRU.
You can find information to set this up here - About Office 365 for RRU Staff, Faculty and Students
We also offer an online version of Office 365. You can access this online version of Office 365 at https://www.office.com/ . You will also use your UPN to access this account.
Computer Services Knowledge base
This site contains lots of key information along with a way to open a ticket to contact us. You can find this site at https://computerservices.royalroads.ca. You must login to see all the content. We recommend you log in now. You should only have to log in once.
Other accounts
Although we try hard to make everything work with your RRU computer account, there are situations where you must register for services that are managed separately. For a complete list of all your possible logins and other accounts, please see /wiki/spaces/ITKNOW/pages/5840838