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Many software and driver issues can be resolved by making sure your version of Windows is up-to-date. The latest version of Windows 10 is 22H2.

Step-by-step :

  1. From the Start Menu, select Settings then Update & Security.



  2. From the Windows Update tab, select Check online for updates from Microsoft Update.







  4. Wait for the updates to be downloaded and installed, then restart.
  5. Continue selecting Check online for updates from Microsoft Update and restarting until you see the You're up to date message.
  6. Wait for the updates to be downloaded and installed, then restart.
  7. Confirm you're on the latest version (22H2) by right-clicking the Start Menu and selecting System.






Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: +1-250-391-2659

  • Toll Free: +1-866-808-5429

  • Visit us in Sequoia

  • Hours of Operation

    • Technical help is available by phone and e-mail: Monday to Friday 7:30am - 6pm

      Onsite Help is available in the Sequoia Building (main floor, opposite the Welcome Desk): Monday to Friday 8am - 4pm

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How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation