Accessing Outlook Web App

Accessing Outlook Web App

Introduction

With the migration to Exchange Online, there is a significant change in how you access your email through the web. The webmail address is changing from webmail.royalroads.ca to outlook.office.com. This guide provides detailed steps on how to access the new Outlook Web App, along with an overview of its features and benefits.

New Web URL

The new URL for accessing Outlook Web App is <https://outlook.office.com.> This URL replaces the old webmail address (webmail.royalroads.ca). You will need to update any bookmarks or shortcuts you have created for easy access to your email.

How to Access Outlook Web App

1. Open Your Web Browser:

   • Open your preferred web browser (e.g., Chrome, Firefox, Edge, Safari).

2. Navigate to the New URL:

   • Type <https://outlook.office.com> into the address bar and press Enter.

3. Sign In:

   • You will be prompted to sign in with your work or school account. Enter your full email address (e.g., yourname@royalroads.ca) and your password.

4. Multi-Factor Authentication (MFA):

   • If multi-factor authentication (MFA) is enabled, you will be prompted to verify your identity through your chosen MFA method (e.g., mobile app, text message, phone call).

5. Access Your Mailbox:

   • After successfully signing in, you will have access to your mailbox and other Microsoft 365 services integrated with Outlook.

Features of the New Outlook Web App

• Improved User Interface: The new Outlook Web App has a modern and user-friendly interface, making it easier to navigate and use.

• Integrated Calendar and Contacts: Seamlessly access your calendar and contacts within the same interface.

• Teams Integration: Schedule and join Teams meetings directly from your calendar.

• Enhanced Search Functionality: Quickly find emails, contacts, and other information with the improved search bar.

• Focused Inbox: Prioritize important emails with the Focused Inbox feature, which separates your inbox into "Focused" and "Other" tabs.

Updating Bookmarks and Shortcuts

To ensure you can quickly access your email, update any existing bookmarks or shortcuts:

1. Remove the Old Bookmark:

   • If you have a bookmark for webmail.royalroads.ca, delete it.

2. Create a New Bookmark:

   • Navigate to <https://outlook.office.com.>

   • In your browser, click the star icon (or equivalent) to bookmark the page.

   • Name the bookmark (e.g., "Outlook Web App") and save it.

3. Update Desktop Shortcuts:

   • If you have desktop shortcuts pointing to the old URL, right-click on the shortcut, select "Properties," and update the URL to <https://outlook.office.com.>

Troubleshooting Common Issues

• Incorrect Password or Username: Ensure you are entering your full email address and the correct password.

• Browser Compatibility: Use a supported web browser such as Chrome, Firefox, Edge, or Safari.

• Clearing Cache: If you encounter issues loading the new web app, try clearing your browser's cache and cookies.

• MFA Issues: If you have trouble with multi-factor authentication, contact IT support for assistance.

Support Contacts

For any issues or questions, please contact the IT support team:

• Submit a ticket
  To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
  New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.

• Email us at IT Customer Service
  Contact Form

• Phone: 250-391-2659 Toll Free: 1-866-808-5429
  Come visit us in the Sequoia Building
  Hours of Operation

By following these steps and utilizing the new features of Outlook Web App, you can enhance your email management experience and seamlessly integrate with other Microsoft 365 services.

This comprehensive guide should help you transition smoothly to using the new Outlook Web App and take full advantage of its features.