Welcome to RRU.
You may be overwhelmed learning all the new systems and usernames and passwords. We don't want technology to be a challenge. We've designed this page to help you navigate the various IT information and RRU resources available at RRU and invite you to contact us at any time if you have questions. Our contact information is found at the bottom on this page.
We are the Computer Services team and we are here to help!
(We don’t bite)
Tips:
Bookmark this page for easy reference
Right click on the linked pages in this article to open the links in a new tab so you do not lose your place
Your RRU Computer Account (must read!)
As staff or faculty, you have one Academic Account that you’ll use to access resources.
If you area student please note that these two accounts have different resources. The information below ONLY pertains to your role as a staff.
Depending on which resource you’re using, you may be required to enter your Academic Account in one of two formats. No matter which format you use, the password will be the same.
Format | Use this format to log into sites and services like: |
|---|---|
Your first initial + (maybe a number) + your last name + @royalroads.ca like: dbrown@royalroads.ca or d1brown@royalroads.ca This is NOT used as an email address at RRU (technically called a User Principle Name (UPN), this is the long form of your Academic Account) |
|
Your first initial + (maybe a number) + your last name like: dbrown or d1brown (technically called a Security Accounts Manager (SAM), this is the short form of your Academic Account) |
|
How will I know which username format to use?
Look for prompts on the login screen that tell you which format to use.
However, a simple rule is: if the site is a Microsoft managed site with a login that looks like this, you should use the long format (i.e. d1brown@royalroads.ca).
All others use the short format (like d1brown) unless otherwise directed.
What is my passphrase?
By now you should have received your username and passphrase from your supervisor. If you cannot find a copy of this username or passphrase, please contact your account supervisor.
You may change or keep it, as you wish.
How can I reset my passphrase?
If you cannot remember your passphrase, you can reset your passphrase on our web site here. You MUST know your staff ID number. If you do not know your staff ID number, you can get that from your supervisor.
Setting up Multi-Factor Authentication (MFA) (must read!)
Royal Roads University has adopted Microsoft 365 MFA for Webmail, Remote Desktop (for staff only) and Office 365 (currently only for people outside Canada, but soon coming to all accounts). This means you will eventually need MFA to access any Microsoft resource as well as any resource that use Microsoft to authenticate like Avanti, Zoom and many others. In the near future MFA will also be required to log into Moodle.
MFA uses a mobile device to “authenticate” your account. The Microsoft Authenticator application uses minimal data (~<2mb over 3 months) and does not access your personal or private information on your device.
You only have to set this up once and it will work for all the applications listed.
As this procedure is a little longer, we have setup a page all it’s own. Please go here for detailed instructions to setup MFA.
Please do not delay setting up MFA.
Setting up your RRU computer for the first time
Email address (must read!)
When your account was created, we automatically created an email address for you. Email addresses at RRU are in the format: preferred-name.last-name@royalroads.ca and may contain a number, like “douglas.1brown@royalroads.ca”.
With few exceptions, you rarely use your email address to log in to RRU resources.
This looks similar to your Academic Account except that your name is spelled out. Many people confuse these two.
There are a few ways to access your RRU email account. (a couple methods require a mobile device)
Outlook on your RRU Computer - This is the primary way you will read your email. It should be working if you followed the instructions above to setup your new computer.
Mobile device - You can setup your email account on a mobile device using the default mail application or using your own email software. You can find instructions to setup this account here.
Webmail access - Once you have MFA setup, you can now log into RRU Webmail at https://outlook.office.com/. (You will also use your long format of your Academic Account (d1brown@royalroads.ca) to log in to this account, not your email address)
Please note that the max file size your RRU email account can send/receive is 20mb uncompressed regardless of you access your email. Also note that PDF/JPG/ZIP documents are compressed so anything over 12-15mb (total) of these file types will probably be too big.
Additional Resources
Printing on Campus
When on campus, you can print to any RRU printer from any RRU computer. You cannot print from a personal laptop.
To Print:
Log in to any RRU computer with your SAM account (i.e. d1brown) and password
A printer should be setup by default. (The printer name is the physical location of the printer). If you do not see a printer, you can install with /wiki/spaces/ITKNOW/pages/5837168. Or you can contact Computer Services at the phone number listed below
You have unlimited printing, however you will see the amount of printing during the fiscal year in the PaperCut print balance window. This is for informational purposes only. Costs for printing can be found here.
Copying or Scan-to-email on Campus
To use the printer to Copy or Scan-To-Email, you must log into the Printer
On the LCD display on the copier, enter your staff ID number and your PIN
If you do not have a PIN, click on the button that says No PIN
You'll be asked to enter your PIN once and then again to confirm. Use something you'll remember easily and please do not use your bank PIN or anything else that valuable.
Now, you're set up. Click Log in to access the copier, scan or fax features.
