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Cached Exchange Mode is a feature built into Outlook that can make working with large mailboxes easier, but may cause delays in email being sent/received or prevent shared calendars from synchronizing.

You will need to turn off Cached Exchange Mode for every inbox added to your Outlook profile.

Step-by-step guide

  1. Right Click the inbox name and select Data File Properties
  2. Click Advanced
  3. Now select the Advanced tab
  4. Make sure Cached Exchange Mode is unchecked
  5. Click OK, and OK to save the changes


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How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation