Welcome to RRU. As a supervisor or committee member you will be working with an RRU student through their capstone journey; this could be a MRP, thesis, or dissertation. In the role you will be assigned an RRU account that you will use to access to various RRU resources throughout this time.
We don't want technology to be a challenge. We've designed this page to help you navigate the various IT information and RRU resources available at RRU and invite you to contact us at any time if you have questions. Our contact information is found at the bottom on this page.
We are the Computer Services team and we are here to help!
Tips:
Bookmark this page for easy reference
Right click on the linked pages in this article to open the links in a new tab so you do not lose your place
Your RRU Computer Account (must read!)
As committee member or supervisor, you have one Academic Account that you’ll use to access resources.
Depending on which resource you’re using, you may be required to enter your Academic Account in one of two formats. No matter which format you use, the password will be the same.
Format | Use this format to log into sites and services like: |
|---|---|
Your first initial + (maybe a number) + your last name + @royalroads.ca like: dbrown@royalroads.ca or d1brown@royalroads.ca This is NOT used as an email address at RRU (technically called a User Principle Name (UPN), this is the long form of your Academic Account) |
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Your first initial + (maybe a number) + your last name like: dbrown or d1brown (technically called a Security Accounts Manager (SAM), this is the short form of your Academic Account) |
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How will I know which username format to use?
Look for prompts on the login screen that tell you which format to use.
However, a simple rule is: if the site is a Microsoft managed site with a login that looks like this, you should use the long format (i.e. d1brown@royalroads.ca).
All others use the short format (like d1brown) unless otherwise directed.
What is my passphrase?
By now you should have received your username and passphrase via email. If you cannot find a copy of this username or passphrase, please contact computer services and we can forward another copy.
You may change or keep it, as you wish.
How can I reset my passphrase?
If you cannot remember your passphrase, you can reset your passphrase on our web site here. You MUST know your Resource ID number. If you do not know your resource ID number, you can get that from your RRU contact or Computer Services.
Setting up Multi-Factor Authentication (MFA) (must read!)
Royal Roads University has adopted Microsoft 365 MFA for Webmail, Remote Desktop (for staff only) and Office 365 (Currently only for people outside Canada, but soon coming to all accounts August 2024). This means you will eventually need MFA to access any Microsoft resource as well as any resource that use Microsoft to authenticate like Avanti, Zoom and many others. In the near future MFA will also be required to log into Moodle.
MFA uses a mobile device to “authenticate” your account. The Microsoft Authenticator application uses minimal data (~<2mb over 3 months) and does not access your personal or private information on your device.
You only have to set this up once and it will work for all the applications listed.
As this procedure is a little longer, we have setup a page all it’s own. Please go here for detailed instructions to setup MFA.
Please do not delay setting up MFA.
Email address (must read!)
When your account was created, we automatically created an email address for you. Email addresses at RRU are in the format: preferred-name.last-name@royalroads.ca and may contain a number, like “douglas.1brown@royalroads.ca”.
With few exceptions, you rarely use your email address to log in to RRU resources.
This looks similar to your Academic Account except that your name is spelled out. Many people confuse these two.
There are a few ways to access your RRU email account. (a couple methods require a mobile device)
Outlook on any RRU Computer - When you log into an RRU computer on campus, you can setup your RRU account to use Outlook.
Mobile device - You can setup your email account on a mobile device using the default mail application or using your own email software. You can find instructions to setup this account here. (Forwarding must be turned off to get email on your mobile device)
Webmail access - Once you have MFA setup, you can now log into RRU Webmail at https://webmail.royalroads.ca. (You will also use your long format of your Academic Account (d1brown@royalroads.ca) to log in to this account, not your email address)
We are in the process of migrating everyone from an on-premises email server to Microsoft Online. A re-direct will automatically be displayed at https://webmail.royalroads.ca when you are migrated. Once you are migrated the new webmail address will be https://outlook.office.com.
Please note that the max file size your RRU email account can send/receive is 20mb uncompressed regardless of you access your email. Also note that PDF/JPG/ZIP documents are compressed so anything over 12-15mb (total) of these file types will probably be too big.
SharePoint access
RRU uses two SharePoint sites (Thesis Manager SharePoint and Dissertation Manager SharePoint) to track a student’s milestone document approvals. In your role, you will be required to assist the student in completing their dissertation/thesis and provide your approval of their milestone documents. To do that you will be notified from the SharePoint site when the document is ready for review. Then to review and approve the document you will need to log into the SharePoint site (link will be provided).
At this time, you should be able to simply click on the link and then sign in with the long form of your RRU account.
MFA must be setup to access this service outside Canada (and after August 2024) inside Canada.
Additional troubleshooting tips can be found on the following page - Unable to log into Sharepoint
Additional Resources
