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Format | Use this format to log into sites and services like: |
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Your first initial + (maybe a number) + your last name + @royalroads.ca like: dbrown@royalroads.ca or d1brown@royalroads.ca This is NOT used as an email address at RRU (technically called a User Principle Name (UPN), this is the long form of your Academic Account) |
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Your first initial + (maybe a number) + your last name like: dbrown or d1brown (technically called a Security Accounts Manager (SAM), this is the short form of your Academic Account) |
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We cannot change the name username except in very specific circumstances, such as a legal name change. |
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By now you should have received your username and passphrase via email. If you cannot find a copy of this username or passphrase, please contact computer services and we can forward another copy.
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How can I reset my passphrase? If you cannot remember your passphrase, you can reset your passphrase on our web site here. You MUST know your Resource ID number. If you do not know your resource ID number, you can get that from your RRU contact or Computer Services. |
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A passphrase is another word for a password however it encourages a sequence of words or other text rather then a single word to control access to a computer system, program or data. A passphrase is similar to a password in usage, but is generally longer for added security. The The passphrase at Royal Roads can also contain spaces, numbers and special characters. Passphrase => Password |
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Royal Roads University has adopted Microsoft 365 MFA for Webmail, Remote Desktop (for staff only) and Office 365 (Currently currently only for people outside Canada, but coming soon coming to all accounts August 2024). This means you will eventually need MFA to access any Microsoft resource as well as any resource that use Microsoft to authenticate like Avanti, Zoom and many others. In the near future MFA will also be required to log into Moodle.
MFA uses a mobile device to “authenticate” your account. The Microsoft Authenticator application uses minimal data (~<2mb over 3 months) and does not access your personal or private information on your device.
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As this procedure is a little longer, we have setup a page all it’s own. Please go here for detailed instructions to setup MFA.
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Mobile device - You can setup your email account on a mobile device using the default mail application or using your own email software. You can find instructions to setup this account here. (Forwarding must be turned off to get email on your mobile device)
Webmail access - Once you have MFA setup, you can now log into RRU Webmail at https://webmailoutlook.royalroadsoffice.cacom/. (You will also use your long format of your Academic Account (d1brown@royalroads.ca) to log in to this account, not your email address)
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One thing I recommend. We are aware that some RRU email going to Hotmail, Outlook, MSN and Live.ca accounts, including RRU passphrase reset and academic account activation emails, are going directly into SPAM folders or not arriving at all for staff/faculty and students that are using Microsoft email accounts like Live.ca, http:// Outlook.com and http:// Hotmail.com among others. If you are concerned you are missing an email, please check your Junk Email folders. We also strongly suggest that you add “http://royalroads“royalroads.ca ” domain to the Safe Sender's list in your account. |
SharePoint access
RRU uses two SharePoint sites (Thesis Manager SharePoint and Dissertation Manager SharePoint) to track a student’s milestone document approvals. In In your role, you will be required to assist the student in completing their dissertation/thesis and provide your approval of their milestone documents. To do that you will be notified from the SharePoint site when the document is ready for review. Then to review and approve the document you will need to log into the SharePoint site (link will be provided).
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MFA must be setup to access this service outside Canada (and after August 2024) in the future, inside Canada).
Additional troubleshooting tips can be found on the following page - Unable to log into Sharepoint
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Office 365We offer an online version of Office 365. You can access this online version of Office 365 at https://www.office.com/. You will also use your long format of your Academic Account (d1brown@royalroads.ca) to access this account. MFA must be setup to access this service outside Canada (and after August 2024) in the future, inside Canada). |
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WiFi on campusRRU offers free wifi access on campus. Please see the following page for details on how to connect your mobile device or laptop to the RRU wifi. You will also use your long format of your Academic Account (d1brown@royalroads.ca) to access this account. |
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Computer Services Knowledge baseThis site contains a lot of answers to questions you may have during your studies and provides a way for you to open a ticket for technical assistance. You can find this site at https://computerservices.royalroads.ca. You must login to see all the content and we recommend you log in now. You should only have to log in once. |
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