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When you became registered in a credit program, we automatically created an email address for you. Email addresses at RRU are in the format: preferred-name.last-name@royalroads.ca and may contain a number, like “douglas.1brown@royalroads.ca”.
With few exceptions, you rarely use your email address to log in to RRU resources.
This looks similar to your RRU Login except that your name is spelled out. Many people confuse these two.
With few exceptions, you rarely use your email address to log in to RRU resources.
All RRU official correspondence is sent to your RRU email account. There are a few ways to access your RRU email account. (a couple methods some require a mobile device)
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Email forwarding (default) - All RRU email is forwarded directly to your the official personal email accountaddress on file for you in the student system. There is no copy anywhere else including in your RRU webmail account. You can manage your forwarding on the MyAdmin site. If you want to turn forwarding off, using the web interface so please make sure you can log into Webmail first (addressed below). Webmail access - Once you have MFA setup, you can now log into RRU Webmail. We are in the process of migrating to a new email server. If you have not been migrate then you log into Although most students forward email to the official email address we have on file in the student system, you can forward to any email address you choose.
If you wish to update the official email address we have on file in the student system, do that on the MyAdmin site. This is independent of email forwarding.
Webmail access - Once you have MFA setup, you can log into RRU Webmail at https://webmailoutlook.royalroadsoffice.ca. If you have been migrated then you log into Webmail at https://outlook.office.com/.
In either case you will also use your com/.
Use the long format of your RRU Login (d1brown@royalroads.ca) to log in to this account, not your email address) (Forwarding must be turned off to see any email in webmail)
Mobile device - You can setup your email account on a mobile device using the default mail application or using your own email software. You can find instructions to setup this account here. (Forwarding must be turned off to get email on your mobile device)
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Please note that the max file size your RRU email account can send/receive is 20mb uncompressed regardless of you access your email. Also note that PDF/JPG/ZIP documents are compressed so anything over 12-15mb (total) of these file types will probably be too big.
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We are aware that some RRU email going to Hotmail, Outlook, MSN and Live.ca accounts, including RRU passphrase reset and academic account activation emails, are going directly into SPAM folders or not arriving at all for staff/faculty and students that are using Microsoft email accounts like Live.ca, Outlook.com and Hotmail.com among others. If you are concerned you are missing an email, please check your Junk Email folders. We also strongly suggest that you add “royalroads.ca” domain to the Safe Sender's list in your account. |
Additional Resources
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Is my computer ready?Since most of your work will be done over the internet and through a browser, your only limits will be your internet speed and availability. Most computers will be able to handle this processing without any difficulties. Depending on your program, you might be required to record a video, work on documents with Microsoft Office, or install additional software. In those cases, again, most computers should still have no difficulty handling those tasks. Inevitably, we get the question of Mac vs Windows? RRU supports both options and our only recommendation is not to try something new at RRU. If you are most comfortable with a Mac, then stick with it. Courses, and especially residencies, can be quite intense and busy, so you do not want to be learning a new operating system at the same time as learning at RRU. Both OS will handle what you need to do. Finally, if you do not already have a copy of Microsoft Office, RRU provides a free subscription to Office 365 that can be used to install on up to 5 computers. So please do not pay for your own license if you do not want to. (RRU Office 365 license not available for Chromebook) Detailed list of requirements can be found at Computer Requirements for Online Learning |
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Office 365We offer you a copy of Office 365 that you can install on up to 5 computers. This license is subscription based and only works while you have an active account at RRU. You will also use your long format of your RRU Login (d1brown@royalroads.ca) to access this account. You can find information to set this up here - About Office 365 for RRU Staff, Faculty and Students We also offer an online version of Office 365. You can access this online version of Office 365 at https://www.office.com/. MFA must be setup to access this service outside Canada (and eventually inside Canada as well). |
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