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Format

Use this format to log into sites and services like:

Your first initial + (maybe a number) + your last name + @royalroads.ca

like: dbrown@royalroads.ca or d1brown@royalroads.ca

This is NOT used as an email address at RRU

(technically called a User Principle Name (UPN), this is the long form of your Academic Account)

Your first initial + (maybe a number) + your last name

like: dbrown or d1brown

(technically called a Security Accounts Manager (SAM), this is the short form of your Academic Account)

  • RRU Library while you are enrolled in a credit program

  • MyAdmin where you can you can pay bills, order transcripts, view grades, order a bus pass, upload documents, manage your email forwarding and update your personal email address.

  • If you need to reset your password

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By now you should have received your username and passphrase from your supervisor. If you cannot find a copy of this username or passphrase, please contact your account supervisor.

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Mobile device - You can setup your email account on a mobile device using the default mail application or using your own email software. You can find instructions to setup this account here.

Webmail access - Once you have MFA setup, you can now log into RRU Webmail at https://webmail.royalroads.ca. (You will also use your long format of your Academic Account (d1brown@royalroads.ca) to log in to this account, not your email address)

Note

We are in the process of migrating everyone from an on-premises email server to Microsoft Online. A re-direct will automatically be displayed at https://webmail.royalroads.ca when you are migrated. Once you are migrated the new webmail address will be https://outlook.office.com.

Please note that the max file size your RRU email account can send/receive is 20mb uncompressed regardless of you access your email. Also note that PDF/JPG/ZIP documents are compressed so anything over 12-15mb (total) of these file types will probably be too big.

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titleCan I forward my RRU email to a personal account?

No you cannot forward your RRU email to a personal account except in very specific /wiki/spaces/ITKNOW/pages/5838462 situations.

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titleClick for Bonus Info: Is your personal email address a Hotmail, Outlook, MSN or Live.ca address?

One thing I recommend. We are aware that some RRU email going to Hotmail, Outlook, MSN and Live.ca accounts, including RRU passphrase reset and academic account activation emails, are going directly into SPAM folders or not arriving at all for staff/faculty and students that are using Microsoft email accounts like Live.ca, http://Outlook.com and http://Hotmail.com among others. If you are concerned you are missing an email, please check your Junk Email folders. 

We also strongly suggest that you add “http://royalroads.ca ” domain to the Safe Sender's list in your account. 

Please see this page for instructions.

Additional Resources

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titleOffice 365

Office 365

We offer you a copy of Office 365 that you can install on up to 5 computers. This license is subscription based and only works while you have an active account at RRU.

You will also use your long format of your Academic Account (d1brown@royalroads.ca) to access this account.

You can find information to set this up here - About Office 365 for RRU Staff, Faculty and Students

We also offer an online version of Office 365. You can access this online version of Office 365 at https://www.office.com/.

MFA must be setup to access this service outside Canada (and after August 2024) inside Canada.

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titlePrinting on Campus

Printing on Campus

When on campus, you can print to any RRU printer from any RRU computer. You cannot print from a personal laptop.

To Print:

  • Log in to any RRU computer with your SAM account and password

  • A printer should be setup by default. (The printer name is the physical location of the printer). If you do not see an printer, you can install with these instructions /wiki/spaces/ITKNOW/pages/5837168. Or you can contact Computer Services at the phone number listed below

  • You have unlimited printing, however you will see the amount of printing during the fiscal year in the PaperCut print balance window. This is for informational purposes only. Costs or printing can be found here.

    image-20240703-174415.png
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titleCopying or Scan-to-email on Campus

Copying or Scan-to-email on Campus

To use the printer to Copy or Scan-To-Email, you must log into the Printer

  • On the LCD display on the copier, enter your staff ID number and your PIN

    • If you do not have a PIN, click on the button that says No PIN

    • You'll be asked to enter your PIN once and then again to confirm. Use something you'll remember easily and please do not use your bank PIN or anything else that valuable.

  • Now, you're set up. Click Log in to access the copier, scan or fax features.

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titleRemote Desktop

Remote Desktop

Remote Desktop is a tool you can use to connect to RRU resources on a personal computer that would not normally be available to you. As with Webmail, you MUST first setup MFA, and then you can configure Remote Desktop on your personal computer /wiki/spaces/ITKNOW/pages/5837595.

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titleWifi on Canpus

WiFi on Campus

RRU offers free wifi access on campus. Please see the following page for details on how to connect your mobile device or laptop to the RRU wifi.

You will also use your long format of your Academic Account (d1brown@royalroads.ca) to access this account.

WiFi at RRU

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titleComputer Services Knowledge base

Computer Services Knowledge base

This site contains a lot of answers to questions you may have during your studies and provides a way for you to open a ticket for technical assistance. You can find this site at https://computerservices.royalroads.ca. You must login to see all the content and we recommend you log in now. You should only have to log in once.

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