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Format | Use this format to log into sites and services like: |
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Your first initial + (maybe a number) + your last name + @royalroads.ca like: dbrown@royalroads.ca or d1brown@royalroads.ca This is NOT used as an email address at RRU (technically called a User Principle Name (UPN), this is the long form of your Academic Account) |
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Your first initial + (maybe a number) + your last name like: dbrown or d1brown (technically called a Security Accounts Manager (SAM), this is the short form of your Academic Account) |
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A passphrase is another word for a password however it encourages a sequence of words or other text rather then a single word to control access to a computer system, program or data. A passphrase is similar to a password in usage, but is generally longer for added security. The passphrase at Royal Roads can also contain spaces, numbers and special characters. Passphrase => Password |
Setting up Multi-Factor Authentication (MFA) (must read!)
Royal Roads University has adopted Microsoft 365 MFA for Webmail, Remote Desktop (for staff only) and Office 365 (Currently only for people outside Canada, but soon coming to all accounts August 2024). This means you will eventually need MFA to access any Microsoft resource as well as any resource that use Microsoft to authenticate like Avanti, Zoom and many others. In the near future MFA will also be required to log into Moodle.
MFA uses a mobile device to “authenticate” your account. The Microsoft Authenticator application uses minimal data (~<2mb over 3 months) and does not access your personal or private information on your device.
You only have to set this up once and it will work for all the applications listed.
As this procedure is a little longer, we have setup a page all it’s own. Please go here for detailed instructions to setup MFA.
Please do not delay setting up MFA.
Email address (must read!)
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When your account was created, we automatically created an email address for you. With few exceptions, you rarely use your email address to log in to RRU resources. Email addresses at RRU are in the format: preferred-name.last-name@royalroads.ca and may contain a number, like “douglas.1brown@royalroads.ca”.
With few exceptions, you rarely use your email address to log in to RRU resources.
This looks similar to your Academic Account except that your name is spelled out. Many people confuse these two.
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Mobile device - You can setup your email account on a mobile device using the default mail application or using your own email software. You can find instructions to setup this account here. (Forwarding must be turned off to get email on your mobile device)
Webmail access - In order to access this webmail account you must first setup MFA. Once you have MFA setup, you can now log into RRU Webmail . Remember: There will be no email in your email account as long as forwarding is onat https://webmail.royalroads.ca. (You will also use your long format of your Academic Account (d1brown@royalroads.ca) to log in to this account, not your email address)
Please note that the max file size your RRU email account can send/receive is 20mb uncompressed regardless of you access your email. Also note that PDF/JPG/ZIP documents are compressed so anything over 12-15mb (total) of these file types will probably be too big.
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One thing I recommend. We are aware that some RRU email going to Hotmail, Outlook, MSN and Live.ca accounts, including RRU passphrase reset and academic account activation emails, are going directly into SPAM folders or not arriving at all for staff/faculty and students that are using Microsoft email accounts like Live.ca, http://Outlook.com and http://Hotmail.com among others. If you are concerned you are missing an email, please check your Junk Email folders. We also strongly suggest that you add “http://royalroads.ca ” domain to the Safe Sender's list in your account. |
SharePoint access
RRU uses two SharePoint sites (Thesis Manager SharePoint and Dissertation Manager SharePoint) to track a student’s milestone document approvals. In your role, you will be required to assist the student in completing their dissertation/thesis and provide your approval of their milestone documents. To do that you will be notified from the SharePoint site when the document is ready for review. Then to review and approve the document you will need to log into the SharePoint site (link will be provided).
At this time, you should be able to simply click on the link and then sign in with the long form of your UPN accountRRU account.
MFA must be setup to access this service outside Canada (and after August 2024) inside Canada.
Additional trouble-shooting troubleshooting tips can be found on the following page - Unable to log into Sharepoint
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Office 365We offer an online version of Office 365. You can access this online version of Office 365 at https://www.office.com/. You will also use your long format of your Academic Account (d1brown@royalroads.ca) to access this account. MFA must be setup to access this service outside Canada (and after August 2024) inside Canada. |
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WiFi on campusRRU offers free wifi access on campus. Please see the following page for details on how to connect your mobile device or laptop to the RRU wifi. You will also use your long format of your Academic Account (d1brown@royalroads.ca) to access this account. |
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