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Tip

We recommend you bookmark this page in case you want to reference it in the future.

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SAM (Academic Account) vs UPN vs Email address

SAM (also called the Academic or Computer account - Looks like d4brown) - this is the username consisting of your preferred name + last name (and possibly a number) - Used on sites ike:

UPN (or User Principal Name - Look like d4brown@royalroads.ca) - this is your SAM account + @royalroads.ca. This makes the UPN look like an email address, but it is not used in this way. It uses the SAME password as your SAM account. It is used to log into sites like:

Email Address (looks likeDouglas.4Brown@royalroads.ca) - This is your full name (and possibly a number). With very few exceptions, you rarely ever really use this email address to log in.

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titleCan I forward my RRU email to a personal account?

No you cannot forward your RRU email to a personal account except in very specific situations.

Additional Resources

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titleOffice 365

Office 365

We offer you a version of Office 365 for home use. This license is subscription based and only works while you have an active account at RRU.

You can find information to set this up here - About Office 365 for RRU Staff, Faculty and Students

We also offer an online version of Office 365. You can access this online version of Office 365 at https://www.office.com/ . You will also use your UPN to access this account.

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titlePrinting on Campus

Printing on Campus

When on campus, you can

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photocopy or scan-to-email on any RRU printer. To can only print from an RRU computer. You cannot print from a personal laptop.

To Print:

  • Log in to any RRU computer with your SAM account and password

  • A printer should be setup by default. (The printer name is the physical location of the printer). If you do not see an printer, you can install with /wiki/spaces/ITKNOW/pages/5837168. Or you can contact Computer Services at the phone number listed below

  • You have unlimited printing, however you will see the amount of printing during the fiscal year in the PaperCut print balance window. This is for informational purposes only. Costs or printing can be found here.

    image-20240703-174415.pngImage Modified

To use the printer to Copy or Scan-To-Email, you must log into the Printer

  • On the LCD display on the copier, enter your staff ID number and your PIN

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    • If you do not have a PIN, click on the button that says No PIN

    • You'll be asked to enter your PIN once and then again to confirm. Use something you'll remember easily and please do not use your bank PIN or anything else that valuable.

  • Now, you're set up. Click Log in to access the copier, scan or fax features.

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titleRRU computer

RRU Computer

RRU provides Laptops, laptop dock, monitor(s), keyboard and mouse as standard equipment to all Staff and Faculty.

Specialized equipment for ergonomic or health reasons can be arranged through the Human Resources department.

Additional web cameras or headphones can be purchased through the department’s consumable budget.

RRU resources are available on RRU laptops as long as their is an internet connection, regardless of their location.

Please note that these laptops reboot automatically every Wednesday to install updates and refresh resources.

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titleRemote Desktop

Remote Desktop

Remote Desktop is a tool you can use to connect to RRU resources on a personal computer that would not normally be available to you. As with Webmail, you MUST first setup MFA, and then you can /wiki/spaces/ITKNOW/pages/5837595.

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RRU Computer

RRU provides Laptops to all Staff and Faculty.

Please note that these laptops reboot automatically every Wednesday to install updates and refresh resources.

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titleWifi on Canpus

WiFi on Campus

We recommend your laptop be connected to a wired connection whenever possible, however RRU offers free wifi access on campus. Please see the following page for details on how to connect your mobile device or laptop to the RRU wifi.

You will also use your UPN to access this account.

WiFi at RRU

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titleComputer Services Knowledge base

Computer Services Knowledge base

This site contains lots of key information along with a way to open a ticket to contact us. You can find this site at https://computerservices.royalroads.ca. You must login to see all the content. We recommend you log in now. You should only have to log in once.

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titleOther accounts?

Other accounts

Although we try hard to make everything work with one RRU computer account, there are situations where you must register for services that are managed separately. For a complete list of all your possible logins and other accounts, please see /wiki/spaces/ITKNOW/pages/5840838

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