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Tip We recommend you bookmark this page in case you want to reference it in the future. |
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SAM (Academic Account) vs UPN vs Email address
SAM (also called the Academic or Computer account - Looks like d4brown) - this is the username consisting of your preferred name + last name (and possibly a number) - Used on sites ike:
UPN (or User Principal Name - Look like d4brown@royalroads.ca) - this is your SAM account + @royalroads.ca. This makes the UPN look like an email address, but it is not used in this way. It uses the SAME password as your SAM account. It is used to log into sites like:
Anything relate to Microsoft like Sharepoint sites and RRU email
On campus RRU wifi
Email Address (looks likeDouglas.4Brown@royalroads.ca) - This is your full name (and possibly a number). With very few exceptions, you rarely ever really use this email address to log in.
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No you cannot forward your RRU email to a personal account except in very specific situations. |
Additional Resources
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Office 365We offer you a version of Office 365 for home use. This license is subscription based and only works while you have an active account at RRU. You can find information to set this up here - About Office 365 for RRU Staff, Faculty and Students We also offer an online version of Office 365. You can access this online version of Office 365 at https://www.office.com/ . You will also use your UPN to access this account. |
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Printing on CampusWhen on campus, you can |
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photocopy or scan-to-email on any RRU printer. To can only print from an RRU computer. You cannot print from a personal laptop. To Print:
To use the printer to Copy or Scan-To-Email, you must log into the Printer
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RRU ComputerRRU provides Laptops, laptop dock, monitor(s), keyboard and mouse as standard equipment to all Staff and Faculty. Specialized equipment for ergonomic or health reasons can be arranged through the Human Resources department. Additional web cameras or headphones can be purchased through the department’s consumable budget. RRU resources are available on RRU laptops as long as their is an internet connection, regardless of their location. Please note that these laptops reboot automatically every Wednesday to install updates and refresh resources. |
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Remote DesktopRemote Desktop is a tool you can use to connect to RRU resources on a personal computer that would not normally be available to you. As with Webmail, you MUST first setup MFA, and then you can /wiki/spaces/ITKNOW/pages/5837595. |
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RRU Computer
RRU provides Laptops to all Staff and Faculty.
Please note that these laptops reboot automatically every Wednesday to install updates and refresh resources.
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WiFi on CampusWe recommend your laptop be connected to a wired connection whenever possible, however RRU offers free wifi access on campus. Please see the following page for details on how to connect your mobile device or laptop to the RRU wifi. You will also use your UPN to access this account. |
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Computer Services Knowledge baseThis site contains lots of key information along with a way to open a ticket to contact us. You can find this site at https://computerservices.royalroads.ca. You must login to see all the content. We recommend you log in now. You should only have to log in once. |
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Other accountsAlthough we try hard to make everything work with one RRU computer account, there are situations where you must register for services that are managed separately. For a complete list of all your possible logins and other accounts, please see /wiki/spaces/ITKNOW/pages/5840838 |
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