The following services may experience brief service disruptions during the Thursday, February 29th maintenance period (4am-8am PT)
CRM (security update)
MyAdmin, Unit4, Request for More Info, staff.myrru (database security updates)
On Monday, March 4th starting at 8pm (PT) our web-hosting vendor will be performing an upgrade to the database servers which will cause an outage for up to 5 minutes for each of the following sites:
www.royalroads.ca
ourpeople.royalroads.ca
hatleypark.royalroads.ca
library.royalroads.ca
crcresearch.royalroads.ca
The following services may experience brief service disruptions during the Tuesday, March 5th maintenance period (4am-8am PT)
Moodle
Destiny One
Thanks,
IT-Services
The vendor has a maintenance planned for the evening of February 22nd starting at 7pm (PT) for a bug fix.
“We have scheduled maintenance planned for Thursday, February 22 between 8:00 pm - 12:00 am MT. During this time, access will not be available…. to address a minor bug in our latest release. This fix will address an issue with Box 45 not populating on T4s when printing laser slips.”
Thanks
IT-Services
The following services may experience brief service disruptions during the Thursday February 22nd maintenance period (4am-8am PT)
Moodle
MyAdmin
Email
Unit4
Thanks,
IT-Services
The Royal Roads corporate website - www.royalroads.ca is back online.
Thanks
IT-Services
The Royal Roads corporate website - www.royalroads.ca is currently unavailable.
We are investigating.
IT-Services
The following services may experience brief service disruptions during the Thursday February 15th maintenance period (4am-8am PT)
websites: www, library, ourpeople, hatleypark, crcresearch, mc3
staff.myrru
The following services may experience brief service disruptions during for a vendor performed update on Thursday February 15th beginning at 8pm (PT)
websites: www, library, ourpeople, hatleypark, crcresearch, mc3
The following services may experience brief service disruptions during the Tuesday, February 20th maintenance period (4am-8am PT)
MyAdmin
Thanks,
IT-Services
The network issues have been diagnosed and solved by the IT-Services Infrastructure team!
Some newly installed monitoring equipment was flooding the network and causing the issues.
Today, February 14th, 2024, we are currently experiencing intermittent network issues on the RRU campus which have caused problems such as:
VOIP phone call problems
Virtual meeting disconnections
Network folder access issues
We are investigating.
Thanks,
IT-Services
The following service may experience service disruptions on Wednesday February 7th starting at 6:30pm (PT) due to vendor upgrades
The payroll system
websites: www, library, hatleypark, ourpeople (all .royalroads.ca)
The following services may experience brief service disruptions during the Tuesday February 13th maintenance period (6am-7am PT)
network authentication (logging in)
Thanks,
IT-Services