Connect to Eduroam using Windows 10

  1. Right-click the Wireless Icon in the lower right corner of the screen, near the clock, and select Open Network & Internet Settings
  2. Select Wi-Fi from the left-hand column.
  3. Select Network and Sharing Center from the right-hand column.
  4. Select Set up a new connection or network in the middle.
  5. Select Manually connect to a wireless network and click Next.
  6. Fill out the information as below shown and click Next:

  7. Click Change connection settings
  8. Click the Security tab, so you see this view:

  9. Click the Settings button
  10. Uncheck the Validate server certificate box and uncheck Enable Fast Reconnect, as shown:

  11. Click the Configure button to open the EAP MSCHAPV2 Properties dialog
  12. Uncheck the Automatically use my Windows logon name and password box, then click OK
  13. Click OK to close the Protected EAP Properties dialog
  14. Click the Advanced settings to show the Advanced settings dialog box
  15. Select the 802.1x settings tab
  16. Select the box beside Specify authentication mode:  and then select User authentication  in the drop down box

  17. Click on the Save credentials button and enter your RRU Academic Account username followed by @royalroads.ca (ie. juser@royalroads.ca), then enter your RRU Academic Account password and, then click OK

  18. Click OK to close the Advanced Settings dialog
  19. Click OK to close the eduroam Wireless Network Properties dialog
  20. Click Close
  21. Connect to the eduroam wireless network via the system tray icon

You're Done!  You should now be successfully connected to the Eduroam wireless network, and should automatically connect anywhere it is available.

How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation