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Welcome to RRU!

We are here to help you succeed in your studies by explaining the differences in the accounts you’ll use to access RRU resources.

If you have questions at any time, contact Computer Services using the information at the bottom of this page.

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(Must read!) RRU Login

As a student, you have two accounts but one RRU Login. The RRU Login username has two different formats. You may be required to enter your RRU Login username differently depending on the system you’re using. To keep these straight, please continue reading.

What is a MyAdmin vs RRU Login (or SAM) vs RRU Login in long form (or UPN) vs Email account

MyAdmin Account

This account is completely separate and you created it when you applied. You will always be able to log into this account with your personal email address and whatever passphrase you setup when you applied. This account never expires.

- You can find the MyAdmin Site at https://myadmin.royalroads.ca/

- You can pay bills, order transcripts, view grades, order a bus pass, upload documents, manage your email forwarding and update your personal email address

Academic Account (also called SAM account, Looks like d1brown)

We supplied you this username and you set a 15+ character password when you activated the account. This is your username consisting of your preferred name + last name (and possibly a number).

This is used to log into sites like:

- Professional & Continuing Studies Moodle once registered for a Professional and Continuing Studies (PCS) course

- Under Graduate and Graduate Studies Moodle one registered for a Credit program

- RRU Library once registered for a Credit program

Academic Account in the long form (also called User Principal Name (UPN) - Look like d1brown@royalroads.ca)

This is your username with @royalroads.ca added to it. This makes it look like an email address, but it is not used in this way. It is the SAME password as above.

This is used to log into sites like:

- PCS Registration Site

- Anything relate to Microsoft like Sharepoint sites and RRU email once registered for a Credit program

- On campus RRU wifi

Email Address (looks like Douglas.1Brown@royalroads.ca)

We automatically created this when you were accepted into a credit program. This is your full name (and possibly a number). With very few exceptions, you rarely ever really use this email address to log in.

How will I know which username format to use?

In most cases we try to given an example on the username you should be using however the simple rules is, if the site is a Microsoft managed site with a login that looks like this, you should be using your RRU Login in long form (i.e. d1brown@royalroads.ca)

All others use your RRU login (d1brown) unless otherwise directed.

Your initial passphrase

You created your account passphrase when you applied. It would have been 15+ characters and we would have suggested you use a “phrase”.

How can I reset my passphrase?

If you cannot remember your passphrase is, you can reset your passphrase on our web site here.

You MUST know your student ID number. If you don't know your student ID number, you will need to contact the registrar's office at 1-800-788-8028 x4862. The student number is also on all receipts your received from Royal Roads.

The username is created using the first initial of your Preferred Name + your last name.
(IE. Student name Douglas Brown becomes dbrown.)
If the username dbrown has been used previously, then the last name is preceded with a number. Therefore the system will check the availability of d1brown. If that is taken, it increments upward until the system finds an unused username (IE. d1brown).

Second the email address is generated based on the username.

Using the example above, Douglas Brown, username d1brown, will get an email address of Douglas.4Brown @ Royalroads.ca.

We cannot changed the name except in very specific circumstances. This includes legal name change or of the username is offensive. If the username is offensive, then the username is incremented by 1 number.

RRU Email

All RRU official correspondence is sent to your RRU email account. There are a few ways to access your RRU email account. (a couple methods require a mobile device)

Email forwarding (default) - All RRU email is forwarded directly to your personal email account. There is no copy anywhere else so there is no need to access your RRU webmail. You can manage your forwarding on the MyAdmin site. If you want to turn forwarding off, please make sure you can log into Webmail first (addressed below).

Mobile device - You can setup your email account on a mobile device using the default mail application or using your own email software. You can find instructions to setup this account here. (Forwarding must be turned off to get email on your mobile device)

Webmail access - In order to access this webmail account you must first setup MFA. Once you have MFA setup, you can now log into RRU Webmail. There will be no email in your email account as long as forwarding is on

Additional Resources

Library Access

Library access is only granted when you are within 60 days from the course start date. You use your SAM account to log in.

Please see this page for additional info on Library access.

Office 365

We offer you a version of Office 365 for home use. This license is subscription based and only works while you have an active account at RRU.

You will also use your UPN to access this account.

You can find information to set this up here - About Office 365 for RRU Staff, Faculty and Students

We also offer an online version of Office 365. You can access this online version of Office 365 at https://www.office.com/.

WiFi on Campus

RRU offers free wifi access on campus. Please see the following page for details on how to connect your mobile device or laptop to the RRU wifi.

You will also use your UPN to access this account.

WiFi at RRU

Printing on Campus

When on campus, you can print, photocopy or scan-to-email on any RRU printer. To can only print from an RRU computer. You cannot print from a personal laptop.

To Print:

Log in to any RRU computer with your SAM account and password
A printer should be setup by default. (The printer name is the physical location of the printer). If you do not see an printer, you can install with /wiki/spaces/ITKNOW/pages/5837168. Or you can contact Computer Services at the phone number listed below
You have $1 on your account by default. Your print balance will appear in your Papercut window. Cost of printing and how to add funds can be found here.

To use the printer to Copy or Scan-To-Email, you must log into the Printer

On the LCD display on the copier, enter your student ID number and your PIN
- If you do not have a PIN, click on the button that says No PIN
- You'll be asked to enter your PIN once and then again to confirm. Use something you'll remember easily and please do not use your bank PIN or anything else that valuable.
Now, you're set up. Click Log in to access the copier, scan or fax features.

Computer Services Knowledge base

This site contains lots of key information along with a way to open a ticket to contact us. You can find this site at https://computerservices.royalroads.ca. You must login to see all the content. We recommend you log in now. You should only have to log in once.

Other accounts

Although we try hard to make everything work with your RRU computer account, there are situations where you must register for services that are managed separately. For a complete list of all your possible logins and other accounts, please see /wiki/spaces/ITKNOW/pages/5840838

Hold these notes for Cecilia

MyAdmin account

Academic Account

Applicant

An applicant (or a representing agent) creates a MyAdmin account to begin the application process.

You log into this account using your personal email address and the password you set up.

This account can be used any time for administrative type functions.

New applicants

Students in non-credit programs / courses

Alumni

Once you’ve submitted your application, we’ll send you an email saying we’ve created an Academic Account for you and ask you to set up a password.

You will use this Academic Account username to access resources, including those related to continuing your application if applicable.
Your Academic Account username will look like this: csmith@royalroads.ca (it looks like an email address but it is not)
When accessing RRU resources, you may be required to enter the Academic Account username just like that or you may be required to drop the “@royalroads.ca” part and use only “csmith”. This is dependent on the application. Watch for prompts to guide you.

(Academic Accounts are not created for international students at this time)

Students in a credit program

Domestic Students

When you’ve accepted a set in a credit program, we’ll set up an RRU email address, which you’ll keep for the duration of your program.

Your email address will look like this: cindy.smith@royalroads.ca. You’ll notice that it looks similar to the Academic Account username above, except that your first name is spelled out and there’s a dot between your names.

International students

Once you’ve accepted a seat in a credit program, we’ll send you an email letting you know that we’ve created an Academic Account for you and ask you to set up a password.

You will use this Academic Account username to access resources, including those related to continuing your application if applicable.
Your Academic Account username will look like this: csmith@royalroads.ca (it looks like an email address but it is not)
When accessing RRU resources, you may be required to enter the Academic Account username just like that or you may be required to drop the “@royalroads.ca” part and use only “csmith”. This is dependent on the application. Watch for prompts to guide you.

At the same time, we’ll let you know that you have an RRU email address, which you’ll keep for the duration of your credit program.

Your email address will look like this: cindy.smith@royalroads.ca. You’ll notice that it looks similar to the Academic Account username above, except that your first name is spelled out and there’s a dot between your names.