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Most important tip: 

You are required to log in to Office 365. 
The Microsoft prompt - which we cannot change -
asks you to login using your email, phone or skype, like this:

but that's a trap!  Instead, please login with your username,
like this:


And now on to the other tips:



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How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation