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Regular daytime business hours

Technical help is available by phone and e-mail: Monday to Friday 7:30am - 6pm

Onsite Help is available: Monday to Friday 8am - 4pm

STAT Holidays

We are normally closed on STAT holidays.

Phone numbers

  • Local: 250.391.2659
  • Toll-free long distance: 1.866.808.5429
  • After Hours emergency:  1.250.391.2525 (Security)


Time Zone

Please note that all times listed are PST/PDT

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How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation