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  • Your usual RRU password

  • If you already have the Microsoft Authenticator app installed on your phone, make sure it’s current.


Note: There are some scenarios where you need to use a Security key instead of using the MS Authenticator app. These are USB keys that you carry around with you. You must have it to 2nd factor authenticate when required. There is no workaround that can be implemented at the Helpdesk if you don’t have your Security Key.

If you chose this, you will have filled out a form asking us to send you a USB key. Wait for it to arrive via internal mail before you continue.