Multi-factor Authentication (MFA) is an authentication method that requires you to provide two or more verification factors to gain access to a resource. Organizations such as banks, credit card companies, and governments all around the world use MFA to secure digital assets, information and user identities to protect customer/user credentials from unauthorized use.
Royal Roads University has adopted Microsoft 365 MFA.
Everyone who will access a protected RRU resource.
Not all resources are protected yet, but this changes frequently. We highly recommend that you set up MFA so that you don’t experience an interruption in service.
Your Universal Principal Name (UPN) (like b12smith@royalroads.ca)
Note: The UPN is often referred to as the Microsoft username, Office 365 username, RRU longform username, and perhaps others. Regardless of how people refer to it, it’s your username with ‘@royalroads.ca’ added, like b12smith@royalroads.ca)
Your usual RRU password
If you already have the Microsoft Authenticator app installed on your phone, make sure it’s current.
Note: There are some scenarios where you need to use a Security key instead of using the MS Authenticator app. These are USB keys that you carry around with you. You must have it to 2nd factor authenticate when required. There is no workaround that can be implemented at the Helpdesk if you don’t have your Security Key. If you chose this, you will have filled out a form asking us to send you a USB key. Wait for it to arrive via internal mail before you continue. |
Go to http://myprofile.microsoft.com The prompt asks for an email address but don’t enter that. Enter your password and click the Sign in button You might go straight into your Microsoft Profile without any login requirement. If so, just proceed to the next step. |
Once you have signed in, you’ll see a screen similar to this. Click the UPDATE INFO link on the Security info card. If this is your first time here, your default security method is “Password”, as shown below: If you’ve set up MFA previously, you may have a different default and you may have additional sign in methods showing here next to ‘Password’. |
To set up the MS Authenticator app as your 2nd method: Watch this 3 minute video and/or follow the instructions below it: set up the MS Auth app as 2nd factor.mp4
Finally, click Add.
You’ll be prompted to get the Microsoft Authenticator app. If you installed the app earlier, click Next. If you haven’t installed the app on your phone, do that now using the Download now link shown on the screen below. Scroll down the page a little bit if necessary and scan the QR code reader to download on your phone from the Google Play store or the App Store. Click Next. The app is downloaded. You’ve clicked next. It’s time to set up your MS Authenticator app account (blue instructions below) before you hit next: Please note that it is very important that you allow notifications from the Authenticator. So if prompted you must click “Allow” Continue following instructions: In the Authenticator app, click the + or click Add account. Choose Work or school account. Select Scan QR Code. Hold your phone up to view the QR code. It will take only a minute for the set up to complete and when it does, you should see your account showing in the MS Authenticator app on your phone. Back on your Microsoft Profile, click Next. Your account will test the app. A number will be displayed on your computer. Enter it into your Authenticator app on your phone and click Yes to confirm it is you. Back in your Microsoft profile, click Next And your updated security information should look like this, with the Microsoft Authenticator app showing as your second sign-in method: Close the browser window if your only sign-in methods are password and either MS Authenticator or Security Key. If you have “phone call” as another sign-in method, you’ll need to delete that using the optional instructions in step 4. When you next access a resource from RRU, you may be prompted to authenticate using the app. Follow the instructions when required.
|
While signed in to https://myprofile.microsoft.com and while looking at the security card (refer to Step1 above if you need help getting back here):
|
While signed in to https://myprofile.microsoft.com and while looking at the security card (refer to Step1 above if you need help getting back here):
|
No, you won’t always be asked to MFA because:
|
More information can be found on this FAQ page.
/wiki/spaces/ITKNOW/pages/5837595