Due to security reasons, remote access to shared mailboxes has been disabled and therefore is not accessible remotely through an mobile app or Active Sync connection on a home computers for students.
The only way to access a shared mailbox while off campus is through Webmail (staff/faculty/students) or Sentinel Remote.Royalroads (Staff/Faculty). Outlook configured on an RRU laptop will continue to work off-campus.
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Should you need further assistance or you have any questions, please contact Computer Services by phone, email or Online Request Form.