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Your e-mail account is created at the same time as your Academic AccountRRU Login and is typically this format: preferredname.Lastname@royalroadslastname@royalroads.ca.  There are exceptions, for instance, if you have a number in your username, then your email address will be preferredname.#lastname@royalroads.ca

This is the e-mail address that students, faculty, associate faculty and staff at Royal Roads will use to correspond with you.

Can I change my username and/or email account?

There are a few ways you can receive your RRU email

• Forwarding (default is "on") - All RRU email is sent to your personal email account associated with your account.

• Webmail 

• - You must have MFA setup and turn off forwarding and you log into our webmail server.

•   

• Mobile 

• - You turn off forwarding and you can access your email on your mobile device directly from our server 

• You cannot use 3rd Party applications and services like Outlook and Gmail to access your email

Which option is the best for my email?

Ultimately this will come to a personal preference; however here are some pros and cons for each option:

Forwarding

• Pro - You get all your email (personal and RRU) in one place

• Pro - You have no RRU email quota to worry about

• Pro - You do not have to worry about transferring the email you want to keep at the end of studies

• Pro - Simple to manage and nothing to do (this is the default)

• Con - Limited tracking.  (We can tell if the mail got to your personal mail server, we cannot confirm that it got to your personal mailbox.)

• Con - RRU email can be blocked or caught in spam filters (see our known issues regarding Yahoo, Hotmail, Government, Sympatico and Gmail email addresses)

Webmail

• Pro - You have all your RRU email separate from your other email

• Pro - We can guarantee delivery and track missing emails

• Pro - Easy access to the RRU global address list

• Con -

• You must have MFA setup

• Con Students - you have a

• 49.5gb quota limit so you will need to manage your email closely

• Con - After convocation, your email account expires and is eventually deleted. You will need to save any email you want to keep before your account expires.

Mobile (iPhone/Android)

• Pro - Once setup, you have total control over your email

• Pro - Works WITH Webmail.  Both will have have access to all folders including inbox, sent and deleted items

• Pro - Second most reliable way to receive RRU email since you are reading it directly from our server

• Pro - We can track missing emails sent to you

• Con - Students, you have a

• 49.5gb quota limit so you will need to manage your email closely

• Con - After convocation, your email account expires and is eventually deleted. You will need to save any email you want to keep before your account expires.

• Con - Requires a setup

• Con - You have another place you need to check your email

• Con - Small screen to work with

What is my passphrase for Webmail?

The passphrase is your RRU Login passphrase and used for everything included Moodle, Library and PCS websites. You cannot change your passphrase on the webmail site.

Does your browser remember your passphrase on one of our sites? Then get your browser to tell you the passphrase by doing a Google search for “[browser name] saved passwords”.

If you really need to reset your passphrase, you can do it here - https://services.royalroads.ca/accountadmin/ResetPassword.aspx

I am concerned I am not getting all my emails?