After Raiser's Edge has been upgraded, the users will need to set up the new version on their own computers. When they open Raiser's Edge, it will ask to install the new version; they need to say "OK". Once this is complete, they need to open it again and, if there have been any patches installed, they will need to accept those as well. Once everything is installed they can open Raiser's begin using it. ' computers should be placed into the AD security group RRU > Computers > SWPackages > Raisers_Edge. After a couple of different synchronizations, an SCCM task sequence will uninstall any existing Raisers Edge and install the current production Raisers Edge.
If there is an issue somewhere and the installation fails, the solution is to uninstall Raiser's Edge and reinstall it from scratch (\\tuvokprdvicneo\RaisersEdge) . If the install wants to also install Crystal Reports, allow it to do so.