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Why are we changing licenses from ‘A1 Plus’ to ‘A1’?

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We will replace your A1 Plus license type with the new A1 license type effective December 9, 2024.

No action is required by you to make that happen BUT you may need to change how you work with Office applications.

Q&A

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titleWhy is an MS license required?

MS requires that all users of MS applications have an appropriate access license. These licenses also allow Microsoft to provide updates, security enhancements, and support for the tools we use daily.

RRU issues MS licenses to all students, staff, faculty, guests, etc. to ensure that each person has appropriate authorized access to MS software and services.

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titleAm I affected by this license change?

You may be affected, depending on whether you used the license issued by RRU and even depending on how you used it.

There IS a change for you if:

There is no change for you if:

You previously downloaded and installed Office on your computer at home using the A1 Plus license issued by RRU.

You use your own personal or company MS license on your non-RRU computer.

You use Office 365 through RRU’s license exclusively online.

If you previously installed Office on your computer using the RRU license, the installed version of Office will no longer function either on December 9 or after a 30 day grace period, so January 9.

  • At that point, you’ll need to log into http://office.com/ using your RRU Login and password.

  • Documents already saved on your desktop are accessible from http://office.com/ (popup blockers may prevent this so you may need to adjust the blockers).

  • New documents will be created from http://office.com/ .

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titleWill my downloaded Office apps stop working immediately on that date?

Our understanding is that there will be a grace period of 30 days during which the installed apps will function normally. After that, you can continue to open documents and print them, but you can no longer edit them. For that, you’ll need to log into office.com

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titleI will buy my own license. How can I make sure I don't lose the files on my RRU OneDrive?

-Step 1- One option for moving files from your RRU OneDrive is to:

  • sign into office.com

  • go to OneDrive

  • find the files you want to move & select them

  • download them to your computer to a location of your choosing

  • (they still exist on your RRU One

  • Drive at this point; you’ve taken a copy)

-Step 2- Before you buy a subscription, log out of your RRU MS account

  • open Word

  • click on the avatar in the upper right corner (most likely the avatar is your initials)

  • click ‘Log out’

  • close any other MS apps you have open such as Excel, PowerPoint, Outlook etc.

-Step 3- Buy the license

-Step 4- Log into your new subscription of Office

  • open Word

  • you’ll be asked to login

  • enter your MS credentials (yourfirstname.yourlastname@gmailcom + password)

  • now you can open Excel, PowerPoint, Outlook etc. All of these will understand that you are logged in using the new subscription

-Step 5- Copy the files you downloaded… to your new OneDrive space

Note: you don’t need to copy your files up to the new OneDrive space; you can access them from your local drive if you wish. If you go this route, please make sure you have a backup scheme in place to prevent data loss.

  • Access your new OneDrive space

  • Copy the files from the download location to the OneDrive

  • Consider deleting the downloaded copies to prevent confusion

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titleI will buy my own license. How do I keep access to my RRU email?

If you follow the steps outlined in the section called “I will buy my own license. How can I make sure I don't lose the files on my RRU OneDrive?”, you will have opened Outlook using the new subscription. If you had set up Outlook to check your RRU email, that will still happen.

If you usually checked your RRU email using outlook.com, you can keep doing that. No change is required.

If you usually checked your email on your phone, you can keep doing that. No change is required.

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titleHow to get help

Please let us know if you have any questions about this change or connect with the Helpdesk if you have difficulties accessing Office 365.

We appreciate your cooperation as we make this adjustment to better align with organizational requirements and licensing standards.

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