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To set up the Outlook desktop client on a Windows computer to check your work email in Exchange Online (part of Microsoft 365), follow these steps:

Step 1: Open Outlook

1. Launch Outlook:
   Click on the Start Menu and type "Outlook." Select the Outlook app from the search results.

Step 2: Start the Setup Process

2. If this is your first time setting up Outlook:

   • When Outlook opens, it will automatically start the setup process.

   • If prompted with a welcome screen, click Next.

   • When asked if you want to set up Outlook to connect to an email account, select Yes and click Next.

3. If Outlook is already configured:

   • Go to File > Account Settings > Account Settings.
     

     

   • If you already see an account set up for RRU, you may highlight it and then click Remove to delete it.
     

     

   • Then create a new account. While still in the Email tab, click New to add a new email account.
     

     

Step 3: Enter Your Work Email Information

4. Add an Account:

   • In the Add Account dialog box, enter your full work email address your Microsoft ID like “cdavid@royalroads.ca”.
     

     

   • Click Connect.

5. Password:

   • You'll be prompted to enter your password. Type in your usual work password and click Sign in.

Step 4: Configure Additional Settings (if necessary)

6. Multi-Factor Authentication (MFA):

   • You may be asked to approve the sign-in request through your authentication app or FOB, depending on how you’ve set up MFA.

   • Follow the prompts to complete MFA.

7. Additional Settings:

   • If Outlook can't automatically detect your account settings, you'll need to manually configure them. However, in most cases, Outlook will automatically set everything up for you.

Step 5: Complete the Setup

8. Finish:

   • Once your account is added successfully, you'll see a confirmation message.

   • Click Done to complete the setup process then close and restart Outlook, as instructed.
     

     

Step 6: Sync Your Email

9. Syncing:

   • Outlook will start syncing your emails, calendar, contacts, and other data. This may take a few minutes depending on the size of your mailbox.

Step 7: Verify and Customize (Optional)

10. Check Your Inbox:

    • Verify that your emails are appearing correctly in your inbox.

    • You may want to customize your Outlook settings, such as setting up rules, signatures, or organizing your folders.

Step 8: Troubleshooting (if needed)

11. Common Issues:

    • If you encounter any problems, ensure that your internet connection is active and your login credentials are correct.

    • Check for any specific error messages that might provide clues, and contact the Helpdesk if you need assistance.

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