...
As staff or faculty, you have one Academic Account that you’ll use to access resources.
If you area student please note that these two accounts have different resources. The information below ONLY pertains to your role as a staff.
Depending on which resource you’re using, you may be required to enter your Academic Account in one of two formats. No matter which format you use, the password will be the same.
Format | Use this format to log into sites and services like: |
|---|---|
Your first initial + (maybe a number) + your last name + @royalroads.ca like: dbrown@royalroads.ca or d1brown@royalroads.ca This is NOT used as an email address at RRU (technically called a User Principle Name (UPN), this is the long form of your Academic Account) |
|
Your first initial + (maybe a number) + your last name like: dbrown or d1brown (technically called a Security Accounts Manager (SAM), this is the short form of your Academic Account) |
|
| Info |
|---|
How will I know which username format to use?Look for prompts on the login screen that tell you which format to use. However, a simple rule is: if the site is a Microsoft managed site with a login that looks like this, you should use the long format (i.e. d1brown@royalroads.ca).  All others use the short format (like d1brown) unless otherwise directed. |
...
Royal Roads University has adopted Microsoft 365 MFA for Webmail, Remote Desktop (for staff only) and Office 365 (Currently currently only for people outside Canada, but soon coming to all accounts August 2024). This means you will eventually need MFA to access any Microsoft resource as well as any resource that use Microsoft to authenticate like Avanti, Zoom and many others. In the near future MFA will also be required to log into Moodle.
...
Webmail access - Once you have MFA setup, you can now log into RRU Webmail at https://webmailoutlook.royalroadsoffice.cacom/. (You will also use your long format of your Academic Account (d1brown@royalroads.ca) to log in to this account, not your email address)
...
Please note that the max file size your RRU email account can send/receive is 20mb uncompressed regardless of you access your email. Also note that PDF/JPG/ZIP documents are compressed so anything over 12-15mb (total) of these file types will probably be too big.
...
| Expand | ||
|---|---|---|
| ||
One thing I recommend. We are aware that some Some RRU email going to Hotmail, Outlook, MSN and Live.ca accounts, including RRU passphrase reset and academic account activation emails, are going directly into SPAM folders or not arriving at all for staff/faculty and students that are using Microsoft email accounts like Live.ca, http:// Outlook.com and http:// Hotmail.com among others. If you are concerned you are missing an email, please check your Junk Email folders. We also strongly suggest that you add “http://royalroads“royalroads.ca ” domain to the Safe Sender's list in your account. |
...
| Expand | ||
|---|---|---|
| ||
Office 365We offer you a copy of Office 365 that you can install on up to 5 computers. This license is subscription based and only works while you have an active account at RRU. You will also use your long format of your Academic Account (d1brown@royalroads.ca) to access this account. You can find information to set this up on your personal computer here - About Office 365 for RRU Staff, Faculty and Students We also offer an online version of Office 365. You can access this online version of Office 365 at https://www.office.com/. MFA must be setup to access this service outside Canada (and after August 2024) coming soon for inside Canada). |
| Expand | ||
|---|---|---|
| ||
Printing on CampusWhen on campus, you can print to any RRU printer from any RRU computer. You cannot print from a personal laptop. To Print:
|
...
| Expand | ||
|---|---|---|
| ||
Other accountsWorking at RRU, it may be necessary for you to register for services that are outside of RRU or managed separately. In these some cases, you’ll Computer Services will create the account and in other cases you will create accounts that are different seperate from your Academic Account. For a complete list of all possible logins and other accounts, including those mentioned above, please see /wiki/spaces/ITKNOW/pages/5840838. |
| Expand | ||
|---|---|---|
| ||
Computer Services Knowledge baseThis site contains a lot of answers to questions you may have during your studies time ant RRU and provides a way for you to open a ticket for technical assistance. You can find this site at https://computerservices.royalroads.ca. You must login to see all the content and we recommend you log in now. You should only have to log in once. |
...