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Format

Use this format to log into sites and services like:

Your first initial + (maybe a number) + your last name + @royalroads.ca

like: dbrown@royalroads.ca or d1brown@royalroads.ca

This is NOT used as an email address at RRU

(technically called a User Principle Name (UPN), this is the long form of your Academic Account)

Your first initial + (maybe a number) + your last name

like: dbrown or d1brown

(technically called a Security Accounts Manager (SAM), this is the short form of your Academic Account)

  • RRU Library while you are enrolled in a credit program

  • MyAdmin where you can you can pay bills, order transcripts, view grades, order a bus pass, upload documents, manage your email forwarding and update your personal email address.

  • If you need to reset your password

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Mobile device - You can setup your email account on a mobile device using the default mail application or using your own email software. You can find instructions to setup this account here. (Forwarding must be turned off to get email on your mobile device)

Note

We are in the process of migrating everyone from an on-premises email server to Microsoft Online. A re-direct will automatically be displayed at https://webmail.royalroads.ca when you are migrated. Once you are migrated the new webmail address will be https://outlook.office.com.

Please note that the max file size your RRU email account can send/receive is 20mb uncompressed regardless of you access your email. Also note that PDF/JPG/ZIP documents are compressed so anything over 12-15mb (total) of these file types will probably be too big.

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titleClick for Bonus Info: Is your personal email address a Hotmail, Outlook, MSN or Live.ca address?

One thing I recommend. We are aware that some RRU email going to Hotmail, Outlook, MSN and Live.ca accounts, including RRU passphrase reset and academic account activation emails, are going directly into SPAM folders or not arriving at all for staff/faculty and students that are using Microsoft email accounts like Live.ca, Outlook.com and Hotmail.com among others. If you are concerned you are missing an email, please check your Junk Email folders. 

We also strongly suggest that you add “royalroads.ca” domain to the Safe Sender's list in your account. 

Please see this page for instructions.

Additional Resources

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titleLibrary

Library

Library access is only granted when you are within 60 days from the course start date. You use your short format of your Academic Account (d1brown) to log in.

Please see this page for additional info on Library access.

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titlePrinting on Campus

Printing on campus

When on campus, you can print from any RRU computer to any RRU printer. (You cannot print from a personal laptop)

To Print:

  • Log in to any RRU computer with your short format of your Academic Account (d1brown) and password

  • A printer should be setup by default. (The printer name is the physical location of the printer). If you do not see an printer, you can install with these instructions /wiki/spaces/ITKNOW/pages/5837168. Or you can contact Computer Services at the phone number listed below

  • You have $1 on your account by default. Your print balance will appear in your Papercut window. Cost of printing and how to add funds can be found here.

    image-20240703-174459.png
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titlePhotocopying and Scan-to-Email while on campus

Photocopying and scan-to-email while on campus

To use the printer to photocopy or scan-to-email, you must log into the Printer

  • On the LCD display on the copier, enter your student ID number and your PIN

    • If you do not have a PIN, click on the button that says No PIN

    • You'll be asked to enter your PIN once and then again to confirm. Use something you'll remember easily and please do not use your bank PIN or anything else that valuable.

  • Now, you're set up. Click Log in to access the copier, scan or fax features.

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titleComputer Services Knowledge base

Computer Services Knowledge base

This site contains a lot of answers to questions you may have during your studies and provides a way for you to open a ticket for technical assistance. You can find this site at https://computerservices.royalroads.ca. You must login to see all the content and we recommend you log in now. You should only have to log in once.

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