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Welcome to RRU!

Congratulations on embarking on this exciting journey of learning! As you step into this new chapter of your academic life, remember that every lesson, every challenge, and every triumph will contribute to your growth. Embrace curiosity and let it fuel your quest for knowledge. There will be moments of uncertainty, but they are opportunities to learn and improve. Believe in your abilities, stay determined, and always keep your goals in sight. Your dedication and hard work will pave the way for success. Enjoy the process, stay resilient, and know that you are capable of achieving great things!

Before you begin your courses, you already might feel overwhelmed because you need to start learning new systems, new usernames and new passwords.

This page is designed to help you navigate the various IT systems and resources of RRU. We are the Computer Services team and we are here to help you succeed in your studies.

other welcoming words
If After going through this page, if you have questions, please don’t hesitate to contact Computer Services using the information at the bottom of this page.

Tips:-1-

  1. bookmark this page for easy reference

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  1. Right click on the linked pages

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  1. in this article to open the links in a new page so you lose your spot

Table of Contents
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Your Academic Account (must read!)

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Format

Use this format to log into sites and services like:

your Your first initial + (maybe a number) + your last name + @royalroads.ca

like: d1brown@royalroads.ca

this This is NOT used as an email address at RRU

(technically called a User Principle Name or (UPN), this is the long form of your Academic Account)

your Your first initial + (maybe a number) + your last name + @royalroads.ca

like: d1brown@royalroads.cad1brown

(technically called a Security Accounts Manager , or (SAM), this is the short form of your Academic Account)

  • RRU Library while you are enrolled in a credit program

  • MyAdmin where you can you can pay bills, order transcripts, view grades, order a bus pass, upload documents, manage your email forwarding and update your personal email address.

  • If you need to reset your password

Info

How will I know which format to use?

Look for prompts on the login screen that tell you which format to use.

However, a simple rule is: if the site is a Microsoft managed site with a login that looks like this, you should use the long form (i.e. d1brown@royalroads.ca).

image-20240618-030429.png

All others use the short form (like d1brown) unless otherwise directed.

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If you cannot remember your passphrase is, you can reset your passphrase on our web site here.

You MUST know your username (short form) and your student ID number. If you don't know your student ID number, you will need to contact the registrar's office at 1-800-788-8028 x4862. The student number is also on all receipts your received from Royal Roads.

Other accounts

During your program, it may be necessary for you to register for services that are outside of RRU or managed separately. In these cases, you’ll create accounts that are different from your Academic Account.

For a complete list of all possible logins and other accounts, including those mentioned above, please see /wiki/spaces/ITKNOW/pages/5840838.

Email address (must read!)

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Expand
titlePrinting on Campus

Printing on campus

When on campus, you can print, photocopy or scan-to-email on any RRU printer. To can only print from an RRU computer. You cannot print from a personal laptop.

To Print:

  • Log in to any RRU computer with your SAM account and password

  • A printer should be setup by default. (The printer name is the physical location of the printer). If you do not see an printer, you can install with these instructions. Or you can contact Computer Services at the phone number listed below

  • You have $1 on your account by default. Your print balance will appear in your Papercut window. Cost of printing and how to add funds can be found here.

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To use the printer to Copy or Scan-To-Email, you must log into the Printer

  • On the LCD display on the copier, enter your student ID number and your PIN

    • If you do not have a PIN, click on the button that says No PIN

    • You'll be asked to enter your PIN once and then again to confirm. Use something you'll remember easily and please do not use your bank PIN or anything else that valuable.

  • Now, you're set up. Click Log in to access the copier, scan or fax features.

Expand
titleOther Accounts

Other accounts

During your program, it may be necessary for you to register for services that are outside of RRU or managed separately. In these cases, you’ll create accounts that are different from your Academic Account.

For a complete list of all possible logins and other accounts, including those mentioned above, please see /wiki/spaces/ITKNOW/pages/5840838.

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titleComputer Services Knowledge base

Computer Services Knowledge base

This site contains lots of key information along with a way to open a ticket to contact us. You can find this site at https://computerservices.royalroads.ca. You must login to see all the content. We recommend you log in now. You should only have to log in once.

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