Introduction
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MFA requires the Microsoft Authenticator app to be installed on a mobile device. It is STRONGLY recommended that you follow these instructions on a Computer with your mobile phone in hand. This will help make the procedure go a lot smoother. If you do not have a mobile device please contact the RRU Help Desk. |
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Your usual RRU password
If you already have the Microsoft Authenticator app installed on your phone, make sure it’s current.
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Note: There are some scenarios where you need to use a Security key instead of using the MS Authenticator app. These are USB keys that you carry around with you. You must have it to 2nd factor authenticate when required. There is no workaround that can be implemented at the Helpdesk if you don’t have your Security Key.
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How to set up MFA preferences
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On a computer, please go to http://myprofile.microsoft.com You might go straight into your Microsoft Profile without any login requirement. If so, just proceed to the next step. Otherwise, the prompt will asks for an email address but don’t enter that.  Enter your password and click the Sign in button  |
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Once you have signed in, on your computer, you’ll see a screen similar to this. Click the UPDATE INFO link on the Security info card.  If this is your first time here, your default security method is “Password”, as shown below:  If you’ve set up MFA previously, you may have a different default and you may have additional sign in methods showing here next to ‘Password’. |
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To set up the MS Authenticator app as your 2nd method, on your computer: Watch this 3 minute video and/or follow the instructions below it:
Finally, click Add. 
On your computer you’ll be prompted to get the Microsoft Authenticator app. If you installed the app already, click Next. 
You should now see the “Set up your account” screen. Please do the following on your phone before you hit next: 
Now hit Next on your computer Please note that it is very important that you allow notifications from the Authenticator. So if prompted you must click “Allow” On your computer screen you should now see a QR code similar to the window below:  Hold your phone up to view the QR code. It will take only a minute for the set up to complete and when it does, you should see your account showing in the MS Authenticator app on your phone.
Back on your computer Microsoft Profile, click Next. Your account will test the app. A number will be displayed on your computer. Enter it into your Authenticator app on your phone and click Yes to confirm it is you. Back on your computer you should see a confirmation it was approved in your Microsoft profile, click Next On you computer, your updated security information should look like this, with the Microsoft Authenticator app showing as your second sign-in method:  Close the browser window if your only sign-in methods are password and either MS Authenticator or Security Key. If you have “phone call” as another sign-in method, you’ll need to delete that using the optional instructions in step 4. When you next access a resource from RRU, you may be prompted to authenticate using the app. Follow the instructions when required.
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