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Table of Computer
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SAM (Academic Account) vs UPN vs Email address
SAM (also called the Academic or Computer account - Looks like d4brown) - this is the username consisting of your preferred name + last name (and possibly a number) - Used on sites ike:
UPN (or User Principal Name - Look like d4brown@royalroads.ca) - this is your SAM account + @royalroads.ca. This makes the UPN look like an email address, but it is not used in this way. It uses the SAME password as your SAM account. It is used to log into sites like:
Anything relate to Microsoft like Sharepoint sites and RRU email
On campus RRU wifi
Email Address (looks likeDouglas.4Brown@royalroads.ca) - This is your full name (and possibly a number). With very few exceptions, you rarely ever really use this email address to log in.
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Remote Desktop is a tool you can use to connect to RRU resources on a personal computer that would not normally be available to you. As with Webmail, you MUST first setup MFA, and then you can /wiki/spaces/ITKNOW/pages/5837595.
RRU Computer
RRU provides Laptops to all Staff and Faculty.
Please note that these laptops reboot automatically every Wednesday to install updates and refresh resources.
Computer Services Knowledge base
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