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Douglas 2brown

Douglas 2brown

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SAM (Academic Account) vs UPN vs Email address

SAM (also called the Academic Account - Looks like d4brown) - this is the username consisting of your preferred name + last name (and possibly a number) - Used on sites like:

UPN (or User Principal Name - Look like d4brown@royalroads.ca) - this is your SAM account + @royalroads.ca. This makes the UPN look like an email address, but it is not used in this way. This account uses the SAME password as your SAM account. It is used to log into sites like:

Email Address (looks likeDouglas.4Brown@royalroads.ca)- This is your full name (and possibly a number). With very few exceptions, you rarely ever really use this email address to log in.

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Info

How can I reset my passphrase?

If you cannot remember your, passphrase is, you can reset your passphrase on our web site here. You MUST know your staff ID number. If you do not know your staff ID number, you can get that from your RRU contact or Computer Services.

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titleClick for bonus info: How did we come up with your username and email address.

  1. The username is created using the first initial of your Preferred Name + your last name.
    (IE. Student name Douglas Brown becomes dbrown.)

  2. If the username dbrown has been used previously, then the last name is preceded with a number.  Therefore the system will check the availability of d1brown.  If that is taken, it increments upward until the system finds an unused username (IE. d4brown).

Second the email address is generated based on the username.  

  1. Using the example above, Douglas Brown, username d4brown, will get an email address of Douglas.4Brown @ Royalroads.ca.

We cannot changed the name except in very specific circumstances. This includes legal name change or of the username is offensive. If the username is offensive, then the username is incremented by 1 number.

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