(Creating placehold to the page so I can start working on it)
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Tip We recommend you bookmark this page in case you want to reference it in the future. |
Welcome to RRU. As a committee member or Supervisor you will <blah, Blah, Janine, do you have some flowery words to start this page off?>
This page was is designed to help you get setup with you understand the different accounts and to make sure you are setup on all the RRU services available to you and explain how they work. As always, if you have any questions you can contact Computer Services using the contact information at the bottom of this page.
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RRU Computer Account
It can seem like RRU has multiple accounts however you actually have one account with one passphrase. The reason it looks like you have multiple accounts is because the username can appear in a different format based on the service you are logging into.
SAM (Academic Account) vs UPN vs
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Should have received the password
Reset password
MFA and Webmail access
instructions to setup MFA and log into webmail.
SharePoint access
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Email address
SAM (also called the Academic Account - Looks like d4brown) - this is the username consisting of your preferred name + last name (and possibly a number) - Used on sites like:
UPN (or User principle Name - Look like d4brown@royalroads.ca) - this is your SAM account + @royalroads.ca. This looks like an email address but it is not used like that. It is used to log into sites like:
Anything relate to Microsoft like SharePoint sites and RRU email
On campus RRU wifi
Email Address (looks like Douglas.4Brown@royalroads.ca) - This is your full name (and possibly a number. With very few exceptions, you rarely ever really use this email address to log in.
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How will I know which username format to use?In most cases we try to given an example on the username you should be using however the simple rules is, if the site is a Microsoft managed site with a login that looks like this, you should be using your UPN.  All others use your SAM unless otherwise directed. |
Your initial passphrase
By now you should have received your username and passphrase via email. If you cannot find a copy of this username or passphrase, please contact computer services and we can provide assistance.
You may changed it or keep it, as you wish.
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How can I reset passphrase?If you cannot remember what the passphrase is, you can reset your passphrase on our web site here. You MUST know your staff ID number. If you do not know your staff ID number you can get that from Computer Services. |
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Second the email address is generated based on the username.
We cannot changed the name except in very specific circumstances. This includes legal name change or of the username is offensive. If the username is offensive, then the username is incremented by 1 number. |
MFA and Webmail access
Most RRU official correspondence is sent to your RRU email account. There are a couple of ways to access your RRU email account. (Both methods require a mobile device)
The first and easiest is to setup your email account on a mobile device using the default mail application. You can find instructions to setup this account here.
The second, and slightly more complicated method is to log into our Webmail page. In order to access this webmail account you must first setup MFA.
Once you have MFA setup, you can now log into RRU Webmail
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No you cannot forward your RRU email to a personal account except in very specific situations. |
SharePoint access
Your role will be required to assist the student in completing their dissertation/thesis. In order to do that you will be notified with the document is ready for review. Then to review and approve the document you will need to log into the SharePoint site (link will be provided).
At this time, you should be able to simply click on the link and then sign in with your UPN account.
Other tools
Office 365 online
We offer an online version of Office 365. You can access this online version of Office 365 at https://www.office.com/. You will also use your UPN to access this account.
Computer Services Knowledge base
This site contains lots of key information along with a way to open a ticket to contact us. You can find this site at https://computerservices.royalroads.ca.