Students

When a Student RRU email account is first created, we automatically enable forwarding.  This means that any email sent to your RRU email account is automatically forwarded to your personal email account on file before it gets to your mailbox.  

If you stopped receiving email in your personal account, then you should check that forwarding was not turned off accidentally.

Are you concerned you are not receiving all your Moodle notifications?  Please check this article on Moodle Forums.

This page goes into more detail about how email works for Students at RRU

Staff and Everyone Else

All other accounts have Online Archiving enabled.  That means email older the 60 days automatically gets moved into a separate mailbox. 

Please see this article about Online Archiving.

. If you still think you are missing emails, please contact Computer Services

and try to have as much info about the missing emails including the subject, the sender and/or the date the email was sent.  This will speed up the process in assisting you.