Update 5:15pm March 27th 2024
Remote.royalroads.ca is available again!
Thank-you for your patience
IT-Services
We are experiencing an unexpected issue with remote.royalroads.ca. We needed to take the service offline shortly after 9:30am today - March 27th, 2024.
Please check back for updates.
Thanks,
IT-Services
We're aware of an issue with the website not rendering certain elements (including videos, captchas) and are actively working with the vendor for resolution. More information will be provided as we make progress.
An image like this may be displayed:
Thanks,
IT-Services
In January, we let you know that Microsoft had released a new version of Teams. Many of you updated at that time. If you are still using the old version of Teams, you will be affected by a mandatory update pushed by Microsoft over the next few weeks.
To avoid interruption in service and/or inconvenience, ensure you’re using the latest version.
Identify which version of Teams you are using
Characteristics of the new version
This is what the new version looks like (unless you changed it already)
upper left corner, “New” is written on the icon
grey title bar
white-ish background
only a phone handset pic on the far right
Click on the ellipses to the left of your profile picture (or initials in a circle if you don’t have a picture). If you don’t see ‘About’ listed there, this is the new version. Also, at least in my case, I can tell I’m using the new version because of the indictor at the bottom telling me that new teams is “on”.
If you’re using the new version, there is no action for you to take. You’re all set.
Need to investigate more? Go to the Still not sure section.
🛑 You can stop reading 🛑
Characteristics of the old version
This is what the old version looks like (unless you changed it)
“Try the new Teams” written in the upper left corner
purple title bar
grey background
video camera + phone handset on the upper right
Click on the ellipses to the left of your profile picture (or initials in a circle if you don’t have a picture). If you see ‘About’ listed there, this is the old version.
Need to investigate more? Go to the Still not sure section.
Install Teams from Software Centre
If you’re using the old version, you can install Teams from Software Centre on your computer:
Click Start
Software Centre
Click on “Microsoft Teams New (work or school…
Wait for the message that the installation is complete.
You’re done!
If you have any problems, please contact the Helpdesk.
Still not sure which version you’re using?
Click Start
Begin typing “Team…”
You’ll see something similar to this. That icon indicates this is the old version. The word “classic” may nor may not exist for you but the icon will look like the picture shown.
But wait. You may also see “Microsoft Teams (work or school). That’s the new version.
Click on the right arrow next to “Microsoft Teams (work or school). Now you can see new Teams.
Click on the icon for new Teams to open it.
Does this look like the one you use every day?
If so, you’re all set. Microsoft may delete the old version in the next few weeks but you won’t be negatively affected.
If not, go back to the Install New Teams instruction and go through the installation process.
Need more help? Contact the Helpdesk.
On March 23, everyone in Sequoia will be affected if they use wireless.
This work may extend into Sunday, March 24.
Smart phones, tablets, or other device connecting to our wireless will lose service for periods of time while this work is in progress.
There are no scheduled classes in the building on this weekend. However, if students are in the building and need consistent wireless connectivity, please direct them to another building on campus.
What’s not affected:
Only wireless is affected. Your work computer (connected directly to the network via a cable) is fully functional because it does not rely on wireless.
The computer lab is fully operational because it does not rely on wireless.
On Wednesday, March 6th starting at 7pm (PT) a vendor performed upgrade payroll system is expected to cause an outage until 11pm (PT)
The following services may experience brief service disruptions during the Thursday, March 7th maintenance period (4am-8am PT)
Email
MyAdmin
Thanks,
IT-Services