Syncing Problems with Shared Mailbox

Before trying to change the settings, there are a couple of things to verify:

  • The version of your Outlook client
  • That there’s nothing “extra” installed/plugged in to your Outlook (ie. CRM)
  • Whether or not your phone is connected through your computer

And two things to try, in this order:

  1. Uncheck the option to “download shared folders” 
  2. And after we’ve tested to see if that solved the problem (ie. If it did not), then we’ll create a new profile for you and test that

So, if those have been checked and it did not solve the problem, it is safe to make changes so that the mail client settings looks like those shown in the screenshots below:

  1. Messages sent from Alysha’s email goes to Alysha’s ‘sent’ items
  2. Messages sent from Exam’s email goes to Exam’s ‘sent’ items
  3. Caching is on

Change the settings to look like this:

How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation