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Note: This article is how to download captions for existing videos within My Media. To learn how to upload and edit videos please see the related articles: 

Moodle My Media - Ordering Video Captions

Moodle My Media - How to edit and enable Video Captions




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How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation