Passphrase change help

If Moodle is the first place you visit after the ‘mandatory passphrase reset’ is turned on, you will see an ‘Authentication failed’ message and you will be unable to log in BUT you won’t be forced to change your passphrase.

Click on the Change Passphrase link near the bottom of the page, and follow instructions to created a new passphrase.

You should be all set and able to log in.

The ability for the browser/computer to remember the password is both helpful and a curse because many of us forget the passwords since the browser/computer does all the work. 

Luckily you can get your browser to reveal the password rather then change it. Just do a Google search for "<browser name> Saved passwords" where <browser name> is the name of the browser you are using to log into Moodle. This will give you detailed instructions on how to reveal the saved passwords.

Once you find the password list, look for the password associated with your username. If there are different passwords, write them all down.

Once you have written them all down, go to Moodle - https://moodle.royalroads.ca/moodle and enter each password in manually till you find the one that works. (Please note that if your browser asks you if you want to save the password, do not hit yes, so you don’t accidentally overwrite the good password with a bad one.)

If you haven’t been asked to change your password since May 13, 2024, please let us know and we’ll make it happen. We appreciate you coming forward to help in our efforts to improve security!

Some people see a pink ‘error’ in Teams and are asked to sign in. That’s OK. Click the Sign In button and provide your credentials including the new password. MS Teams will go through a set up process and then you’re good to go.

Sometimes, Outlook shows you popups asking for permissions to configure various things. You might see messages similar to this one. They might be difficult to read like this one, or they may have a real mailbox name in front of “@royalroads.ca”. If you have access to many shared mailboxes, you may see lots of these.

You can check “Don’t ask me about this website again” and click the Allow button on one of them and should all go away.

If you see a little yellow yield sign in Word or any other Office product, click on it. You may see this message. Click ‘Sign in’, then provide your usual username and new password. That should be all you need to do.

It can take up to 30 minutes for a new password to sync with Microsoft. If you get an error that your password is wrong, please do the following to update your Microsoft Office applications.

1. Close ALL open Office applications in including Outlook and Microsoft Teams

2. Open Microsoft Word

3. You should be prompted to enter a Username. If not prompted, but you are being told there is a problem with the account, click “fix it”

4. Please enter your Royal Roads Office 365 username which is in the format username@royalroads.ca (ie. d2brown@royalroads.ca) and click Next

5. The window will change and you should see the Royal Roads logo. Enter your RRU Computer Account password and hit Next

6. After a brief setup, you should get two confirmations that Office has been setup (You do not need to allow RRU to manage your devices)

7. You can close Word

The other applications should all work now

It is possible that there is an application on your computer, mobile device, or another computer that is still trying to sync with your old password. This will cause your account to lock out for 10 minutes. Please contact Computer Services by phone so we can check your account. (Contact info at the bottom of this page)

Possible reasons your account is getting locked out:

• Email application on mobile device is trying to use the old password - Open your accounts on your phone and update your password.

• Office applications on your computer that are still using the old password - If the application tells you that there is a problem, click “fix it” and follow instructions above (“How to log into Microsoft Office programs after changing your password.”)

• Still logged into an RRU computer somewhere on campus - If you happen to log into a console or second computer (like temporary program office) and left yourself logged in, then this computer can continue to attempt to access resources in the background using the old password. Find the computer and log out.

• Applications in a browser tab - Scan all the open browsers tabs for any tab open to an RRU resource and log out and back in, or close the tab.

• RRU application open - Applications like EMS and CRM could have been open when you changed your password. Close the applications and re-open.

You may have an older version of the application (RDC). You may have to change your passphrase on your work computer (which may mean coming to campus if you don’t have your work computer at home).

But try this first:

• Change your passphrase using the reset utility: https://services.royalroads.ca/accountadmin/ManagePassword.aspx

• Wait 20 minutes

• Try remote again

Please “forget” the RRU connection, and re-connect to the RRU wifi

• Select RRU from the list of wireless networks

• When asked to log in, do so using your usual username and password (in the format of 'username@royalroads.ca')

• If you are using an Android device, please see these special instructions Connecting to WIFI - Android