Error: Unable to Edit Rules and Alerts

Problem

When trying to open "Rules and Alerts" in Outlook, you get the following error:

Background information

Rules can't be created in the Outlook desktop client through Remote Desktop Connection.
This only seems to affect Windows 10 machines running Microsoft Outlook for Office 365 or 2016.

Solution #1

The simplest solution is to add the rule from webmail. This ensures the rule is always running. (link)

  • Sign-in to webmail.royalroads.ca
  • Select your name in the top-right.
  • Enter the inbox name or email address.
  • Select Open.
  • Near the top-right, Select Options.
  • Select Add Rule.

Solution #2

Create a new Outlook profile. May reset Outlook customization, such as view settings.

  • Close Outlook by selecting File --> Exit
  • In Windows, click on Search --> Control Panel
  • Make sure you are Viewing bySmall icons
  • Click on the Mail icon
  • Click on the Show Profiles... button
  • You will see an existing list of profiles. Click on the Add... button
  • Type a profile name (we suggest your name, followed by "-new"), click OK
  • Select Manual setup or additional server types and click Next
  • Select Office 365 and type the full email address of the mailbox, click Next
  • You should get check marks to show it was setup and connected successfully.  Add a check mark next to Change settings and click Next
  • You should now see the new mailbox in the list of mailboxes.  Make sure the new mailbox is listed under Always use this profile
  • Click OK


Contact Computer Services for assistance

As always, should you need further assistance, please contact Computer Services by phone, email or Online Request Form.



Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: +1-250-391-2659

  • Toll Free: +1-866-808-5429

  • Visit us in Sequoia

  • Hours of Operation

    • Technical help is available by phone and e-mail: Monday to Friday 7:30am - 6pm

      Onsite Help is available in the Sequoia Building (main floor, opposite the Welcome Desk): Monday to Friday 8am - 4pm


How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation