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Problem

When trying to add an additional Outlook profile, the system does not behave properly and it only creates a new blank profile

Background information

This issue does not seem to affect all customers and the fix requires a change to the system registry and should only be performed by someone with experience in this area.

Solution

• Open the Registry file

• Locate and then select the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\AutoDiscover

• Review the following possible DWORD values and change the value to "0"

  • ZeroConfigExchange
  • PreferLocalXML
  • ExcludeHttpRedirect
  • ExcludeHttpsAutoDiscoverDomain
  • ExcludeHttpsRootDomain
  • ExcludeScpLookup
  • ExcludeSrvRecord
  • ExcludeLastKnownGoodURL(only applies to Outlook 2010 version 14.0.7140.5001 and later versions)
  • ExcludeExplicitO365Endpoint (only applies to Outlook 2016 version 16.0.6741.2017 and later versions)

• Make note of the values changed in case you need to reverse the change

• Repeat step for the following registry subkey: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\x.0\Outlook\AutoDiscover

• Close the Registry file to save the changes

• Reboot not required

• Follow the procedure again to create the new/additional profile