Issue:
In the Mail tab in Raiser's Edge - acknowledgement letters don’t process from word wizard. The user gets the blue spinning circle and nothing happens.
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The cause of this behaviour is MS Word. While Raiser's Edge is creating the merge document, underneath the RE windows, where you will not see it, MS Word has opened a warning prompt and is waiting for the user to click a button. The warning prompt:
Microsoft added this prompt to make the mail merge process more secure. For more information, and for a possible workaround, please see Microsoft Knowledgebase 825765. (IMPORTANT: Since the Microsoft workaround is applied to the HKEY_CURRENT_USER registry hive, then the workaround needs to be implemented for each Windows user that uses the Blackbaud software on the particular computer.)
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