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Please note that Adobe Acrobat and Adobe Creative Cloud licenses are only available to staff and faculty. |
This procedure is for someone with an existing Adobe account that requested an installation of Adobe Creative Cloud Suite or other Adobe software (including Acrobat) on their RRU computer.
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Please contact Computer Services by phone, email or Online Request Form to request a license before you attempt this installation. Without a license you will not be able to use most of the Adobe software. |
Install Adobe Creative Cloud from Microsoft Software Center (Skip if software is already installed)
(It is available on all staff computers. If this is a faculty computer, please contact Computer Services with the Computer name. If you do not see it listed, click Installed Status on the left side and see if you see the software listed there)
You must have a license before you can use this software. Only follow these instructions if you previously had an Adobe license or as part of the new account procedure. if you do not have an account, please contact Computer Services (using the links at the bottom of this page) to request a license.
Install Instructions
- Launch Software Center from the Start menu, or open the Start menu and start typing "Software".
- Select the latest Adobe Creative Cloud software
- Close all Microsoft Office applications, then select Install.
- When prompted, login using your Royal Roads email address, then select Company or School Account.
- Wait while Adobe Creative Cloud installs updates.
- Once Creative Cloud has finished updating, select Install under Acrobat.
- Adobe Creative Cloud suite sometimes needs to uninstall a previous version, let it do so
- Adobe Creative Cloud suite usually needs to update two times, when you first open it. Just confirm the update and let it run. When the update is complete, it will shut down and restart Adobe Creative Cloud. This restart can take up to 5 minutes, just be patient.When prompted, please log in with your "Work or School" Adobe account (RRU email address and unique Adobe password)
Install Adobe Acrobat or other Adobe products
- When you open the Creative Cloud suite you will see a list of applications that are available to you. Select the application you want installed (usually Adobe Acrobat) and install from there. If the software you want to install is not available, please contact Computer Services.
- You can display the installation process by clicking on the Notification icon (a bell icon) in the top right
- Once the installation is complete you will be able to open the new application from the Start Menu, Adobe Creative Cloud or (in some cases) a desktop icon
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