This procedure is for someone with an existing Adobe account that requested an installation of Adobe Creative Cloud Suite or Adobe Acrobat software on their RRU computer.
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| title | Additional Information about Adobe Licensed Software |
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Did you request a license? Please contact Computer Services by phone, email or Online Request Form to request You must have a license before you
attempt can use this
installation. Computer Helpdesk needs to add your computer to the Adobe_Creative_cloud group before you can proceed.Is this a brand new account? You should have followed this procedure before you start this installation.
Are you unsure if you have an account? You can verify your account with this procedure.
Did you move to a new computer? Please contact Computer Services by phone, email or Online Request Form before you attempt this installation if you have moved to a new computer. Computer Helpdesk needs to add your computer to the Adobe_Creative_cloud group before you can proceed.
Install Adobe Creative Cloud from Microsoft Software Center
Click the Windows 10 Search icon
Image RemovedNow type the letters SCYou should see a result called Software Center, select itWhen Software Center opens you will see some tabs on the left. Select Applications to see the list of software available to you:
Image RemovedLook for Adobe Creative Cloud
(The software can take up to 24 hours to appear in the list. If it does not appear after 24 hours please contact the helpdesk)To install an application, Single-click on the application and click Install to installAfter the application is installed you can find the application in your start menu. Some applications will also install a desktop iconsoftware. Only follow these instructions if you previously had an Adobe license or as part of the new account procedure. if you do not have an account, please contact Computer Services (using the links at the bottom of this page) to request a license.
Install Instructions
- Launch Software Center from the Start menu, or open the Start menu and start typing "Software".
Image Added - Select the latest Adobe Creative Cloud software
Image Added - Close all Microsoft Office applications, then select Install.
- When prompted, login using your Royal Roads email address, then select Company or School Account.
- Wait while Adobe Creative Cloud installs updates.
- Once Creative Cloud has finished updating, select Install under Acrobat.
Image Added - Adobe Creative Cloud suite sometimes needs to do an update, just confirm the update uninstall a previous version, let it do so
- Adobe Creative Cloud suite usually needs to update two times, when you first open it. Just confirm the update and let it run. When the update is complete, it will shut down and restart Adobe Creative Cloud. This restart can take up to 5 minutes, just be patient.
Install Adobe Acrobat or other Adobe products
As always, should you need further assistance, please contact Computer Services by phone, email or Online Request Form- When you open the Creative Cloud suite you will see a list of applications that are available to you. Select the application you want installed (usually Adobe Acrobat) and install from there. If the software you want to install is not available, please contact Computer Services.
- You can display the installation process by clicking on the Notification icon (a bell icon) in the top right
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| title | Contact Computer Services for assistance |
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- Once the installation is complete you will be able to open the new application from the Start Menu, Adobe Creative Cloud or (in some cases) a desktop icon