Why do you have two Moodle Sites? Undergraduate & Graduate Courses Moodle contains all Credit Program courses. Professional & Continuing Studies Moodle contains all other courses, often non-credit but there are exceptions. This includes prerequisite courses like Academic Writing or Accounting Prep. Once you finish those prerequisite courses you can forget about that site. You will not use it for anything unless you decide to take . You will always have access to the PCS student portal and can enroll in additional continuing studies courses during your credit program and in the future.

Where are my courses? Your courses will not appear on Moodle until the day they go live. This is usually 9am on the first day of classes. In some cases, the instructor might open up the course on the Friday before, but if this happens you will be notified in advance. If you do not hear otherwise, just expect the courses to appear automagically on day one of your course.

One thing I recommend. We are aware that some RRU email going to Hotmail, Outlook, MSN and Live.ca accounts, including RRU passphrase reset and academic account activation emails, are going directly into SPAM folders or not arriving at all for staff/faculty and students that are using Microsoft email accounts like Live.ca, Outlook.com and Hotmail.com among others. If you are concerned you are missing an email, please check your Junk Email folders. 

We also strongly suggest that you add “royalroads.ca” domain to the Safe Sender's list in your account. 

Please see this page for instructions.

Is my computer ready?

Since most of your work will be done over the internet and through a browser, your only limits will be your internet speed and availability. Most computers will be able to handle this processing without any difficulties.

Depending on your program, you might be required to record a video, work on documents with Microsoft Office, or install additional software. In those cases, again, most computers should still have no difficulty handling those tasks.

Inevitably, we get the question of Mac vs Windows? RRU supports both options and our only recommendation is not to try something new at RRU. If you are most comfortable with a Mac, then stick with it. Courses, and especially residencies, can be quite intense and busy, so you do not want to be learning a new operating system at the same time as learning at RRU. Both OS will handle what you need to do.

Finally, I will remind you, that if you do not already have a copy of Microsoft Office, RRU provides a free subscription to Office 365 that can be used to install on up to 5 computers. So please do not pay for your own license if you do not want to. (RRU Office 365 license not available for Chromebook)

Detailed list of requirements can be found at Computer Requirements for Online Learning

Library

Library access is only granted when you are within 60 days from the course start date. You use your the short format of your Academic Account RRU Login (d1brown) to log in.

Please see this page for additional info on Library access.

Office 365

We offer you a copy of Office 365 that you can install on up to 5 computers. This license is subscription based and only works while you have an active account at RRU.

You will also use your long format of your Academic Account RRU Login (d1brown@royalroads.ca) to access this account.

You can find information to set this up here - About Office 365 for RRU Staff, Faculty and Students

We also offer an online version of Office 365. You can access this online version of Office 365 at https://www.office.com/.

MFA must be setup to access this service outside Canada (and eventually inside Canada as well).

Printing on campus

When on campus, you can print from any RRU computer to any RRU printer. (You cannot print from a personal laptop)

To Print:

• Log in to any RRU computer with your short format of your Academic Account RRU Login (d1brown) and password

• A printer should be setup by default. (The printer name is the physical location of the printer). If you do not see an printer, you can install with /wiki/spaces/ITKNOW/pages/5837168. Or you can contact Computer Services at the phone number listed below

• You have $1 on your account by default. Your print balance will appear in your Papercut window. Cost of printing and how to add funds can be found here.

  

Other accounts

During your program, it may be necessary for you to register for services that are outside of RRU or managed separately. In these cases, you’ll create accounts that are different from your Academic AccountRRU Login.

For a complete list of all possible logins and other accounts, including those mentioned above, please see /wiki/spaces/ITKNOW/pages/5840838.

Planning ahead -

prepare for graduation

It may seem odd to start thinking about graduation when you are just beginning, but we strongly suggest that you actually start right away to organize how you will save and organize the info you might want to keep as you travel this journey. This will save hours of grief and stress at the end of your studies at RRUremove stress as you near graduation by making it easier for you to download and save any material that would otherwise be removed when you graduate.

FYI - Your account will remain active forever, however 14 days after your degree is conferred (usually Convocation) your access to certain items will be removed:

• 14 days after convocation your access to your courses and all credit course material is removed

• 14 days after convocation your access to your email is closed.

  • If your email is forwarded, email forwarded will cease

  • If you have email in your email account, the account is deleted and all email is lost (and this cannot be recovered)

• 30 days after your last course is complete (this date could occur before convocation) your library access is removed

Please see How to Save Your Coursework - The complete procedure to help you download everything for additional details on what happens when you graduate and how to save your stuff as you go.

Access to your account after it is closed is not possible except in extenuating circumstances and access is only approved after a review by multiple departments.