If you are late making a payment, your account will be locked out until the payment is made. The lock out affects Moodle and library access. The MyAdmin site is NOT affected by this lock out, however you MUST log into the MyAdmin site with your personal email address and appropriate passwordA temporary financial restriction may be placed on a student record due to unmet financial obligations to the University. The restriction will temporarily affect access University Services such as Moodle, registration services, and in-person classes.
Temporary restrictions will be removed once financial obligations are met. Payment methods can be found at Ways to Pay .
If you are unable to clear the overdue balance, please reach out to Student Accounts to discuss your options.
Note: The MyAdmin site is not affected by this temporary restriction therefore you can still access this site to view your account and make an online payment.
What happens after I make a payment?
Your payment will be verified by the Student Accounts department and then the temporary financial hold restriction will be removed from your account . once all financial obligations have been met. Please note it can take up to 24-48 hours to regain full Moodle access.
- If the Financial hold is removed before 4pm (Pacific Time), Monday to Friday, your account will be automatically unlocked at 6:30pm (Pacific Time).
- If your account is removed from Financial hold AFTER 4pm but before 8:30am (Pacific Time), Monday to Friday, your account will be unlocked by 10am (Pacific Time).
Please note that your payment must still be manually verified so we do not recommend waiting till the last day to make the payment as it might not be processed in time for the 4pm/8:30am deadlinesTo expedite the verification process, please email Student Accounts or phone 250-391-2600, x4282 or toll free at 1-800-788-8028, x4282 once payment is made.
Who should I call if I have questions, concerns or complaints
Please contact the Student Accounts department with any questions or concerns.
The Computer Services department is unable to confirm when the Financial lock was removed from your account as we do this department does not have access to that information.Please contact the Student Accounts department at 250-391-2600, x4282 or toll free at 1-800-788-8028, x4282. Alternatively you can email them at StudentAccounts @ Royalroads.ca.