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Here's what you need to know about why organizations like us use MFA: Safeguarding both your personal data and the sensitive information of our RRU and our students is paramount. Organizations implement MFA to enhance security and protect against unauthorized access to your accounts and confidential data. MFA adds an extra layer of protection, ensuring that even if your password is compromised, unauthorized individuals still can't gain access without an additional verification step. This significantly reduces the risk of data breaches and enhances the overall security posture of organizations. Enhanced security Remote Work and Mobile Access: User-Friendly Experience: Adaptive Security: Preventing Insider Threats: Cost of Data Breaches: Scalability: MFA is important to RRUWe're on it! and we need you on it, too. |
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*As of August 2024 |
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The Yes, the setup will be a problem. Please contact the RRU Help Desk because we need to adjust your account so you can complete the setup process. Once setup, MFA will work in any country as long as you have a wireless/data connection on your mobile device to authenticate. |
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It sounds like notifications are not enabled iPhone
Android (Coming soon) |
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There are two options in the MS Authenticator App, verification code, or notification. If you use the notification option with the Microsoft Authenticator app on a cellular data network (not your home wi-fi), you may incur additional charges if you don’t have a data plan or if you exceed your data limit. (See below for details about data usage). If you connect your mobile device to WIFI you will not use data. If you are not connected to wifi then it will require cell data to authenticate. Please note that our test show the app using <2mb over a 6 month period. |
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We understand concerns about using personal resources for work-related purposes. However, the Microsoft Authenticator app, which we recommend for MFA, consumes minimal data—likely less than 1% of a gigabyte for the entire year. This means the impact on your data plan will be negligible. And, if you're already using the Microsoft Authenticator app for other purposes, such as accessing your bank or investment information, adding an account for RRU is seamless. It streamlines the process and ensures consistency in your security practices across different platforms. When/if you leave RRU, it’s easy to delete the authenticator app. Everyone must use MFA. It is a requirement.
We appreciate your cooperation Whatever 2nd factor authentication method you use, you're enhancing the security of your own account(s) and contributing to the protection of sensitive student data and the integrity of our organization. Thank you for your understanding and cooperation in maintaining a secure work environment. |
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If you plan to replace your mobile device, it is STRONGLY recommended that you follow the MFA instructions on the new phone before you wipe or otherwise dispose of your old phone. You will need your old phone to authenticate your new phone. If you've lost or had your mobile device stolen, you can sign in using the secondary authentication method you selected when you registered your device for MFA. If this option has not been configured, you can contact the RRU Help Desk to clear your settings. After your settings are cleared, you'll be prompted to register for two-factor authentication the next time you sign in. |
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We recommend you have a backup device associated with your account to help prevent this issue. If you have lost the only MFA device associated with your account, contact the RRU Help Desk for assistance. The IT Support Centre can only assist you during business hours. Therefore, if you haven't set up a backup method you will have to wait until the RRU Help Desk is open. |
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If you are not attempting to log into an RRU resource when you receive the prompt to authenticate. Deny or ignore the request. This means the MFA is working and that some else is trying to access your account. In some cases the perpetrator might “bomb” you with repeated requests to “authenticate” hoping that out of frustration, or by accident, you might approve the request. If this happens please put your phone aside, or on silent, and ignore the requests. Please notify the Contact the RRU Help Desk so we can track these instances. |
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Contact the RRU Help Desk for assistance. |
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