...
This page is designed to help you understand the different accounts you will use in your role and to make sure you are setup on assist you in accessing all the RRU services available to you. As As always, if you have any questions you can contact Computer Services using the contact information at the bottom of this page.
...
(Must Read!) RRU Computer Account
It can seem like RRU has multiple accounts however you actually You have one account with one passphrase. The reason it looks like you have multiple accounts is because the username can appear in a different format based on the service you are logging intoRRU account, but it can appear as multiple accounts due to the different formats required to log in to different services.
...
SAM (Academic Account) vs UPN vs Email address
...
You may change or keep it, as you wish.
| Info |
|---|
How can I reset my passphrase?If you cannot remember your passphrase is, you can reset your passphrase on our web site here. You MUST know your staff ID number. If you do not know your staff ID number, you can get that from your supervisor. |
| Expand |
|---|
| title | Bonus Click for bonus Info: How did we come up with your username and email address. |
|---|
|
The username is created using the first initial of your Preferred Name + your last name.
(IE. Student name Douglas Brown becomes dbrown.) If the username dbrown has been used previously, then the last name is preceded with a number. Therefore the system will check the availability of d1brown. If that is taken, it increments upward until the system finds an unused username (IE. d4brown).
Second the email address is generated based on the username. Using the example above, Douglas Brown, username d4brown, will get an email address of Douglas.4Brown @ Royalroads.ca.
We cannot changed the name except in very specific circumstances. This includes legal name change or of the username is offensive. If the username is offensive, then the username is incremented by 1 number. |
Setting up your RRU computer or the first time
| Expand |
|---|
| title | If you got received a new RRU computer, click here |
|---|
|
If you have been provided with an RRU computer, there can be some initial setup required. We recommend the follow steps in this order: After you have logged in for the first time we recommend you wait about 4 minutes to allow the computer to configure the network and check for updates After the 4 minutes has passed, we recommend that you first open Microsoft Word. It should prompt you to login. You need to use your UPN username. (You might get an error after setting up your Office account. Ignore this error) Close Word, and open Outlook It should connect and show your email. Please allow a couple of hours for everything to sync. Now open Microsoft Teams and log in to Teams. (UPN again). On the confirmation screen, remove the check mark beside “manage this device” and click the link in the bottom right (“…only this device…”) and you should be logged in. Now open Microsoft OneDrive and log in. (UPN again, see a pattern?). On the confirmation screen, remove the check mark beside “manage this device” and click the link in the bottom right (“…only this device…”) and you should be logged in. OneDrive will sync your old desktop (if you had one) with your new desktop. Allow a couple of hours for all files to be sync’d. If you are a brand new staff/faculty, the sync should take less then a minute. If you require additional links or software, please confer with your supervisor.
|
...