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Tip We recommend you bookmark this page in case you want to reference it in the future. |
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Welcome to RRU.
This page is designed to help you understand the different accounts and to make sure you are setup on all the RRU services available to you. As always, if you have any questions you can contact Computer Services using the contact information at the bottom of this page.
(We don’t bite)
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TIP
We recommend you right-click on any links on that page and open in a separate tab. This will preserve your location on this document so you can return to it later. |
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It can seem like RRU has multiple accounts however you actually have one account with one passphrase. The reason it looks like you have multiple accounts is because the username can appear in a different format based on the service you are logging into.
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SAM (Academic Account) vs UPN vs Email address
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| title | If you got a new RRU computer, click here |
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If you have been provided with an RRU computer, there can be some initial setup required. We recommend the follow steps in this order: After you have logged in for the first time we recommend you wait about 4 minutes to allow the computer to configure the network and check for updates After the 4 minutes has passed, we recommend that you first open Microsoft Word. It should prompt you to login. You need to use your UPN username. (You might get an error after setting up your Office account. Ignore this error) Close Word, and open Outlook It should connect and show your email. Please allow a couple of hours for everything to sync. Now open Microsoft Teams and log in to Teams. (UPN again). On the confirmation screen, remove the check mark beside “manage this device” and click the link in the bottom right (“…only this device…”) and you should be logged in. Now open Microsoft OneDrive and log in. (UPN again, see a pattern?). On the confirmation screen, remove the check mark beside “manage this device” and click the link in the bottom right (“…only this device…”) and you should be logged in. OneDrive will sync your old desktop (if you had one) with your new desktop. Allow a couple of hours for all files to be sync’d. If you are a brand new staff/faculty, the sync should take less then a minute. If you require additional links or software, please confer with your supervisor.
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MFA and Webmail access
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All RRU official correspondence is sent to your RRU email account. There are a few ways to access your RRU email account. (a couple methods require a mobile device)
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Although we try hard to make everything work with one RRU computer account, there are situations where you must register for services that are managed separately. For a complete list of all your possible logins and other accounts, please see /wiki/spaces/ITKNOW/pages/5840838
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