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titleThis is it! Click here to expand this section for instructions on how to set up your 2nd factor authentication method (includes installing the MS Authenticator app).
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We recommend that everyone uses the MS Authenticator app for your 2nd factor.

But employees who come to campus can opt to use a ‘Security key’. If this is you and if you received your security key in internal mail, follow the instructions for how to set up a security key as your 2nd factor, then move on to Step 4 below. Otherwise, go back to the 'What you need to know/do…” section above to request a key.

Only employees who come to campus can choose ‘Security key’. Everyone else must choose the MS Authenticator app and continue with this Step 3.

To set up the MS Authenticator app as your 2nd method:

Watch this 3 minute video and/or follow the instructions below it:

set up the MS Auth app as 2nd factor.mp4

  1. click + Add sign-in method

  2. click the down arrow to the right of ‘Choose a method’

  3. click on Authenticator app

Finally, click Add.

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Note:

Do not choose a ‘phone’ option. These be phased out by Microsoft. They will be removed from this options list as soon as we are able to do so without breaking existing setups.

You’ll be prompted to get the Microsoft Authenticator app. If you installed the app already, click Next.

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Did not install app yet?

If you do not have the app, please point your mobile phone camera to the appropriate QR code below:

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Install the app and now you can click Next on your computer

You should now see the “Set up your account” screen. Please do the following before you hit next:

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  • Open the Authenticator app

  • Click on the plus sign to add a new account

  • Choose “work or school” account

Info

If you are using an iPhone, you may get a message asking if you have a backup.
Find out what to do before you continue.

  • Choose to Scan a QR code

Now hit Next on your computer

Please note that it is very important that you allow notifications from the Authenticator. So if prompted you must click “Allow”

On your computer screen you should now see a QR code similar to the window below:

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Hold your phone up to view the QR code.

It will take only a minute for the set up to complete and when it does, you should see your account showing in the MS Authenticator app on your phone.

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In some cases, on an iPhone, if the app was previously installed you might now get a warning about notifications. Your options will be “setup later” or “settings.

  • Click Settings

  • Select Notifications

  • Enable Allow notifications

  • Return to the Authenticator app

Back on your Microsoft Profile, click Next.

Your account will test the app. A number will be displayed on your computer. Enter it into your Authenticator app on your phone and click Yes to confirm it is you.

Back in your Microsoft profile, click Next

And your updated security information should look like this, with the Microsoft Authenticator app showing as your second sign-in method:

image-20240122-162426.png

Close the browser window if your only sign-in methods are password and either MS Authenticator or Security Key. If you have “phone call” as another sign-in method, you’ll need to delete that using the optional instructions in step 4.

When you next access a resource from RRU, you may be prompted to authenticate using the app. Follow the instructions when required.

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You won’t always be asked to MFA because:

  • not all RRU resources are MFA protected at this time

  • the rules behind the scenes dictate how frequently and in what circumstances you are asked to MFA

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