As a security improvement, all RRU computer account holders are required to change their passphrase at re-login soon after May 13, 2024.
As an employee or contractor, your work environment may vary, resulting in slightly different experiences during the passphrase change. This page endeavors to help identify scenarios and help you navigate them.
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| title | I am not asked to change my password. |
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If you haven’t been asked to change your password since May 13, 2024, please let us know and we’ll make it happen. We appreciate you coming forward to help in our efforts to improve security! |
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| title | Outlook asks me to allow configuration |
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Sometimes, Outlook shows you popups asking for permissions to configure various things. You might see messages similar to this one. They might be difficult to read like this one, or they may have a real mailbox name in front of “@royalroads.ca”. If you have access to many shared mailboxes, you may see lots of these. You can check “Don’t ask me about this website again” and click the Allow button on one of them and should all go away.  Image Modified |
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| title | Word wants me to log in |
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If you see a little yellow yield sign in Word or any other Office product, click on it. You may see this message. Click ‘Sign in’, then provide your usual username and new password. That should be all you need to do.  |
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| title | How to log into Microsoft Office programs after changing your password. |
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You should not need to do this on an RRU laptop. You might need to do this on a personal laptop. Douglas 2brownis this true “you should not need to do this on an RRU laptop”? In another place, we’re telling people how to log into Teams and Word after they change their passphrase. We’re contradicting ourselves here. - When you change your password, it can take up to 30 minutes for the password to sync with Microsoft. If you get an error that your password is wrong, please do the following to update your Microsoft Office applications. Close ALL open Office applications in including Outlook and Microsoft Teams Open Microsoft Word You should be prompted to enter a Username. If not prompted, but you are being told there is a problem with the account, click “fix it” Please enter your Royal Roads Office 365 username which is in the format username@royalroads.ca (ie. d2brown@royalroads.ca) and click Next The window will change and you should see the Royal Roads logo. Enter your RRU Computer Account password and hit Next After a brief setup, you should get two confirmations that Office has been setup (You do not need to allow RRU to manage your devices) You can close Word
The other applications should all work now |
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| title | I have change my password, but I can no longer log in |
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It is possible that there is a rogue an application on your computer, mobile device, or second another computer that is still trying to sync with your old password. This will cause your account to lock out for 10 minutes. Please contact Computer Services by phone so we can check your account. (Contact info at the bottom of this page) Possible reasons your account is getting locked out: Email application on mobile device is trying to use the old password - Open your accounts on your phone and update your password. Office applications on your computer that are still using the old password - If the application tells you that there is a problem, click “fix it” and follow instructions above (“How to log into Microsoft Office programs after changing your password.”) Logged Still logged into an RRU computer somewhere on campus - If you happen to log into a console or second computer (like temporary program office) and left yourself logged in, then this computer can continue to attempt to access resources in the background using the old password. Find the computer and log out. Applications in a browser tab - Scan all the open browsers tabs for any tab open to an RRU resource and log out and back in, or close the tab. RRU application open - Applications like EMS and CRM could have been open when you changed your password. Close the applications and re-open.
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| title | Unable to connect to RRU wifi WIFI since I changed my password |
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Please “forget” the RRU connection, and re-connect to the RRU wifi Select RRU from the list of wireless networks When asked to log in, do so using your usual username and password (in the format of 'username@royalroads.ca') If you are using an Android device, please see these special instructions Connecting to WIFI - Android
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