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This Setup Guide is divided into 4 sections:
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Enrollment
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Trouble with Scanning QR Code
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Reset 2FA
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Section 1: Enrollment
If you are using Concur username and password to login into http://concursolutions.com for your account via Web or Concur Mobile- you are required to enroll in 2FA.
Enter your username and password as usual.
After you enter your password, you will see a new screen with a QR code presented.
Download an authenticator app of your choice to your mobile phone. You can use a corporate phone or use your personal device. You are free to use any authenticator app, such as Twilio Authy Authenticator, Duo Mobile, Microsoft Authenticator, Google Authenticator.
Go to the App Store or Google Play Store and search/download the authenticator app you wish to use.
If you do not have a phone or do not want to download an authenticator app to your mobile phone, you can use an authenticator app on your browser such as Google Chrome and Microsoft Edge.
To better understand how your browser will scan the QR code, please reference this YouTube video to see how the web browser authenticator works.Click on ‘Add account’ or ‘+’ sign or whichever button is available in the authenticator app for you to add a new account.
Once the QR code scanner starts on the app, scan the QR code shown on the Concur sign in page. This will add your SAP Concur account to the authenticator app.
Once this is done, right below the account, a 6-digit code will be generated.
Before the six-digit code expires, please copy that code into the ' Authentication Code' field on the SAP Concur sign in page and hit Sign In.
You are now successfully signed in.
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Phase 2 Enrollment starting November 15
Enrollment
If you have not enrolled in 2FA for your accounts using an SAP Concur username and password, enter your Concur username and password as usual.
You will see an on-screen message stating that you will receive an email to enroll in 2FA.
You will receive an email in the email address you have configured in your SAP Concur Profile
settings: Email1.
If you don't know where your email address is configured, check by signing in to your SAP
Concur account and navigating to: Profile>Profile Settings. Under “Your Information”, click
Email Addresses.
From Step three, click the ' Set up Two-factor authentication' link in your email.
You will be redirected to scan your QR code.
Follow the same instructions for enrollment found in Section 1: Enrollment, starting at Step
four.
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