The following services may experience brief service disruptions during the Thursday February 1st maintenance period (4am-8am PT)
Email
staff.myrru
MyAdmin
Unit4
WWW RMI
CRM
The following services may experience service disruptions due to a vendor performed upgrade on February 2nd starting at 9pm
HRSmart
Thanks,
IT-Services
10:31am - Phone service to and from campus has been restored. Land lines now work for making and receiving calls. Thanks for your patience. We apologize for any inconvenience this may have caused.
Original issue - Phone service to and from campus is currently down. This only impacts land lines. Cell service is unaffected. Internal phones continue to work to call around campus, but you will not be able to call off campus or receive calls from off campus on desk phones.
If you need Security please dial 250-415-7811 from your cellphone. If it is an emergency dial 911. We are looking into the issue and have contacted our phone service tech for support.
Thanks,
IT-Services
Microsoft is reporting the issue to have been resolved.
Update from Microsoft Jan 29, 2024 8:18am PST:
Title: Some users may be unable to access Microsoft Teams or some features
User impact: Users may be unable to access Microsoft Teams or some features.
More info: This Service Health post is in response to some external customer reports and will be updated with further details as we confirm the service's operational health.
Current status: We're entering an extended period of monitoring. Upon reviewing service telemetry data across all of the individual service functions, we've determined the service remains in a healthy state.
Scope of impact: Impact is specific to some users served through the affected infrastructure in North America.
Next update by: Monday, January 29, 2024 at 9:30 AM PST
Jan 26, 2024, 4:22 PM PST
Title: Some users may experience multiple issues with their Microsoft Teams
User impact: Users may experience multiple issues with their Microsoft Teams.
More info: Affected scenarios include, but aren't limited to the following:
Mitigated/improving:
[Updated] Users logging in or unlocking their devices after some time may have missing messages. We believe that this symptom has been addressed.
[Updated] Users may have been unable to load messages in channels and chats. We believe that this symptom has been addressed.
[Updated] Users were unable to view or download their media (images, videos, audio, call recordings, code snippets). We believe that this symptom has been addressed.
[Updated] Some users were experiencing delays sending and receiving chat messages. We believe this symptom has been largely addressed, though some users may still experience brief delays.
[Updated] Anonymous users may be unable to join meetings. We’re seeing improvement in this area but some users may still be affected by this scenario.
[Updated] Teams connectors for Power Automate/Power Apps were experiencing errors. We believe that this symptom has been addressed.
[Updated] Call Recordings might take longer to appear in user's OneDrive for Business and SharePoint Online. This symptom has been addressed.
Still affected/undergoing further evaluation:
Users may be unable to load previous Copilot history, or new history is not written
Bots may be unable to download attachments
Sending and receiving read receipt notifications may be delayed
Users may experience issues resuming or rejoining meetings.
Users within organizations leveraging an Information Barrier may experience issues joining meetings
Users performing a cold boot may not be able to log into teams and will see an "oops" page
Current status: We’re seeing significant improvements with many of the Teams features affected by this incident as we continue to apply mitigations and optimize traffic. We’re evaluating the remaining impact scenarios and are developing fixes and workstreams to address all lingering impact associated with this event. Please see the “more info” section above for the latest information on each impact scenario.
We understand the impact an issue like this can have on your organization, and we appreciate your partnership and patience as we work to remediate this issue.
Scope of impact: This issue can potentially impact any Microsoft Teams user in the scenarios outlined in the More info section.
Start time: Friday, January 26, 2024 at 6:55 AM PST
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Next update by: Friday, January 26, 2024 at 6:30 PM PST
January 26th, 3:30pm (PST)
No change in communications from Microsoft except for
Next update by: Friday, January 26, 2024 at 4:30 PM PST
January 26th, 12:30pm (PST)
The 12pm update from Microsoft contains the following:
Current status: Our failover operation did not provide the anticipated relief to end users in North and South America regions, and we are now working to optimize traffic patterns as part of the mitigation effort. We’re applying configuration changes across the affected network infrastructure to reduce customer impact as quickly as possible.
Their next update should be around 2pm (PST)
January 26th, 9:40am (PST)
There are ongoing issues with Microsoft Teams including the following: difficulty or inability to log in to Teams, delayed sending/receiving notifications, missing images, messages, chats and channels.
Microsoft has stated:
“We’ve identified that a portion of the Microsoft Teams service is experiencing a networking issue. We’re performing a failover to an alternate infrastructure to remediate impact and estimate this should take approximately an hour to complete.”
More of the Microsoft Post about this issue below:
From Microsoft 9:13am:
Title: Some users may experience multiple issues with their Microsoft Teams
User impact: Users may experience multiple issues with their Microsoft Teams.
More info: Affected scenarios include, but aren't limited to:
Users performing a cold boot may not able to log into teams and will see an "oops" page
Users logging in or unlocking their devices after some time may see missing messages
Users may fail to load messages in channels and chats
Users are unable to view or download their media (images, videos, audio, call recordings, code snippets)
Some messages may experience delays being sent
Call Recordings might take longer to appear in user's OneDrive for Business and SharePoint Online
Users may be unable to load previous Copilot history, or new history is not written
Bots may be unable to download attachments
Sending and receiving read receipt notifications may be delayed
Current status: We’ve identified that a portion of the Microsoft Teams service is experiencing a networking issue. We’re performing a failover to an alternate infrastructure to remediate impact and estimate this should take approximately an hour to complete.
Scope of impact: This issue can potentially impact any Microsoft Teams user in the scenarios outlined in the More info section.
Start time: Friday, January 26, 2024 at 6:55 AM PST
Next update by: Friday, January 26, 2024 at 11:30 AM PST
Update January 24th, 4:20pm (PT)
Remote.Royalroads is back!
Thanks to the IT-Services Infrastructure team for their speedy response and fix!
If you are still experiencing issues, please submit a ticket.
IT-Services
Update January 24th, 3:55pm (PT)
We have discovered that last week, some automatic updates that should have been prevented via policy were actually applied and were needed to be rolled back, which caused corruption to the drives.
We are currently attempting to run a drive fixing process now which may take 2 more hours. If that is insufficient, we will begin a restoration from the latest backup which may take 2-3 more hours.
IT-Services
Beginning around 2pm (PT) today, Janurary 24th, our remote desktop service has been unavailable for login. Users were presented with a sign-in error stating that “The User Profile Service service failed the sign-in”:
We are investigating.
Thanks,
IT-Services
The following services may experience brief service disruptions during the Thursday January 25th maintenance period (4am-8am PT)
Moodle
Electronic Fund Transfer
HRSmart
Linkedin Learning
Go.royalroads
The following service may experience service disruptions on Thursday January 25th starting at 4pm (PT) and expected to end at 8pm (PT) due to a vendor upgrade
HRSmart
The following services will experience brief service disruptions on Thursday January 25th starting at 8pm (PT) due to a vendor upgrade
crcresearch.royalroads.ca
mc3.royalroads.ca
The following service will experience a disruption between 12am and 2am on Saturday January 27th
Remote.Royalroads.ca remote service.
Thanks,
IT-Services
The following services may experience brief service disruptions during the Thursday January 18th maintenance period (4am-8am PT)
CRM
Moodle
pcs.royalroads.ca
The following services may experience brief service disruptions during the Tuesday January 23rd maintenance period (4am-8am PT)
MyAdmin
Thanks,
IT-Services
In the evening of Wednesday January 10th, the Avanti PR system will experience service disruptions for a vendor performed upgrade starting at 7pm (PST) and expected to be completed at 11pm (PST).
The following services may experience brief service disruptions during the Thursday January 11th maintenance period (4am-8am PT)
MyAdmin
The following services may experience brief service disruptions during the Tuesday January16th maintenance period (4am-8am PT)
MyAdmin
Thanks,
IT-Services
The following services may experience brief service disruptions during the Tuesday January 9th maintenance period (4am-8am PT)
MyAdmin
GoApp
Moodle
Thanks,
IT-Services