If you are late making a payment, your account will be locked out until the payment is made. The lock out affects Moodle and library access. The MyAdmin site is NOT affected by this lock out, however you MUST log into the MyAdmin site with your personal email address and appropriate password.
What happens after I make a payment?
Your payment will be verified by the Student Accounts department and then the financial hold will be removed from your account. If the Financial hold is removed before 4pm (Pacific Time), Monday to Friday, your account will be automatically unlocked at 6:30pm (Pacific Time). if your account is removed from Financial hold AFTER 4pm (Pacific Time), your account will remain locked until the following weekday at 6:30pm (Pacific Time).
Please note that your payment must still be manually verified so we do not recommend waiting till the last day to make the payment as it might not be processed in time for the 4pm deadline.
Who should I call if I have questions, concerns or complaints
Please contact the Student Accounts department at 250-391-2600, x4282 or toll free at 1-800-788-8028, x4282. Alternatively you can email them at StudentAccounts @ Royalroads.ca.